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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Time after time, the best products and the best experience.
I am so upset!
I wanted to see how much the order will be. It was $11 after my coupon and after I went to PayPal it was $16. The next step was to review but instead of that it placed the order right away and was more than $17.
If I know it would charge before reviewing I would not have ordered it.
Lesson learned. I will never order from you again Not the lip liner that I liked. Not the mascara and not the tanning mousse.
Bye bye Il Makiage
Everything is built on customer service.
I had used the liquid eyeliner in the past, but forgot to reorder before I ran out.
What a mistake that was!
I purchased an eyeliner from a local store, used it once and quickly remembered why I love Il MAKIAGE. Their eyeliner never smudges, or wears off throughout the day, and it's perfect for anyone that wears contacts.
Excellent product
Love this primer. Just bought another one for a Christmas gift.
Trying to add specific products to my autoship is a NIGHTMARE! Because I couldn't add the items I wanted I had to submit a new order and lost any savings I was entitle to!
Hi Julianne! Oh no! Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!
Thank you! I've never seen such a kind and polite team.
Wow! So I will start with my 1st order. I took the quiz and I got my color match foundation and concealer. I have extremely dry flaky skin. And I was not able to use the foundation so I contacted the company and told him what was going on and I've been trying for three weeks different things different plumping serum's, etc. They were able to help me out and gave me an option for a refund or a credit to use for other products. I decided to order the skin, care serum, and lotion. And I'm very excited to get those in and then I would like to try the foundation again and see if that helps. The concealer is amazing. The foundation is amazing it matches my skin tone. Perfect. They're quiz they do is spot on. I'm so excited to get my new products in and be able to hopefully get my flaky dry skin to where it needs to be to wear the foundation again. The color match is amazing and I'm so excited with my future endeavors with this company. I will keep purchasing. Amazing company amazing customer service. Amazing products.
It speaks for itself. Perfect match!
A few skin tone questions and that's it! You get the perfect shade mailed out
All around I can honestly say this a great company & w/ great products & expertise. I thoroughly enjoy shopping/ il makiage
Ordered the IL mascara on line. Quick and easy process. Received my order literally in a couple of days. I've tried a many of mascaras in my days. Drugstore to high end. This is hands down my favorite! Does a great job at making my lashes long and full. Doesn't smudge a bit.
The product was not for me. However, they have done way more than I expected and their response to my email was immediate.
I ordered a foundation and it wasn't quite the right shade, but their team handled it so well! No hassle whatsoever to exchange it (or optionally refund altogether) and the staff was quick and polite.
I have been wanting to order this for so long and now I finally have! I can't wait until I can finally try it!
I was very happy with the customer service I received. Very helpful. They actually want you to be happy.
It was simple and very easy to look through the website and choose what you are looking for specifically. I got a lipstick and eyelashes for a Christmas gift! Hope they love it!
I went on the site to change the color on auto shop foundation. Easy to do and while there, I found 2 more products that I want to try.
So far I've used the foundation and I love it. Just ordered primer and lip stick…so we'll see! Have high hopes!
I was skeptical and I have to say I am really impressed! The color match to my skin was PERFECT! I have been looking for a new foundation for a while. I am so glad I took the test on IG. I love my new foundation! It offers great coverage without looking/feeling heavy. I also really appreciated the eyeliner gift and the glamorous packaging. Great marketing for a value product!
My pump on my foundation did not work and after giving me a few things to try to fix it and still both. They sent me a brand new bottle of foundation. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nira! Please shoot us a note at customerservice@ilmakiage.com. We're here to help!