Il MakiageReviews 2,210

My experience has always been great I'm always satisfied with customer service they always make sure that I am good plus I love the makeup and products on my skin, my doesn't break out and I love the way my shin looks so natural when I apply my foundation for my skin I don't have to use much but just a finger amount and I'm good to go

I ended up with the wrong shade product with my initial order. I initiated a return, but life got the best of me and I didn't get it out to them before being fully charged. They gave me a coupon for a review and an e-gift for being unable to return in time. When I couldn't use both to cover the purchase of a replacement, they sent one out to me and allowed me to keep the original product at no extra charge! I won't soon forget treatment like that. Grazie il Makiage!

My second order was sent without an email informing me and giving me the opportunity to change the shipment. I rarely use make-up and won't need another for quite some time so I immediately tried reaching customer service. The emails didn't not go through and the phone number I found was no longer in service. Really makes you question the reliability of the company. I did go to their website and was immediately given a log in where I changed my next shipment and was given the choice to cancel so I am hoping they honor the change and don't ship me more in a month. I was also able to leave them a message that is supposed to be answered within 24 hours, so time will tell if that worked.
The makeup itself is the absolute best I have tried so I did not want to completely give up on the company. It gives a natural even tone and the brush is excellent. Great product, lacking on the customer service.

I hate giving even one star! This makeup is a scam! I ordered what I thought was a SAMPLE for $6, and I've been enrolled into a subscription service. I am now trying to stop these charges with my credit card company and I've been billed an initial charge of $82. Hopefully my comment isn't removed. But I will keep posting everywhere. Proceed WITH CAUTION when buying from this company! I've filed consumer complaints with both the Better Business Bureau and the NY State Attorney General's office.

I Purchased a cream for my mother in Oct 2022 and they charged me $63.13 and i received my cream then a month later they charged me 107$ because they say

When placing my original order last July 18,2022, I also signed up for auto-replenishment. ( I did not) This means they send regularly scheduled orders of product(s) based upon your chosen frequency but since last july I have not ordered anything else. Why? Because they already did this to me once. The original time I ordered they had to refund me because they charged me twice. (using my account -not my mothers)

My mom wanted the cream and even though I was having doubts due to my first experience. I still ordered her cream. Like I said I was charged $63.13 and received my moms cream. I see my bank statement 2 weeks ago and everything is messed up because they decided to say that back in July I signed up for auto replenish and yet I had not heard from them since I ordered the cream in October. If It's signed up for auto replenish what happened in Aug/Sept?

I ask for a refund and They informed me a 2nd cream or items that they think we needed due to the auto replenish that apparently we signed up for in July was already shipped out and that there was nohing they could do. I can return the 2nd cream or items they sent ONCE RECEIVED and they would return ''the value of the item'' I continue to ask them for my money of 107$ and they continue to say ''the value of the item'' will be refunded to you no questions asked.

Let me just add she says there's nothing she can do because this 2nd cream or items were shipped out alredy and yet I STILL have not received it. I want it so I can return it and get my money back but surprise the auto replenish item that somehow only started to replenish in october again when I ordered is NOT HERE

This is a scam- Do not waste your time. There are so many other companies and products that will honor what they say and don't pull sneaky $#*! like they do.

I am very fair, with pink undertones. I did the quiz and #35 was the suggestion. I've been amazed at how great it looks, but my skin was a bit darker in the summer. I wrote to customer service to ask if I should try the one lighter shade, and they said give it a try. I had a nice discount from my first purchase, and am trying the lightest shade - with the confidence that I can return if it doesn't work for me. I just really enjoy the flexibility and will not purchase any other foundations given how the customer service has been.

I had a great experience. It was quick and easy and took less than 5 minutes. I have already used this make-up before, so I knew what I wanted. I only have ONE REQUEST. Do NOT SEND Multiple discounts (e-gift codes) when only 1 will work. I had 5 e-gift codes ranging in price of 10% up to 45% off and only the 15% e-gift code worked. That part was confusing because I wanted to use them all. Just send 1 please. Other than that, Great Stuff.

I was supposed to pay just shipping and try the products for the free 30 days and I ended up paying the full price how does that work smh I'm so pissed off