Il MakiageReviews 8,621

I ordered the foundation and concealer on a trial period, and I was only supposed pay the shipping. They not only charged me for the shipping on the trial period but they also charged me for the full amount as well. Another $82. Immediately, when I tried telling them, they argued the point. Even after I spoke to my bank, and the bank confirmed that it was in fact a charge. When I tried telling the customer service team yet again they continued to tell me that I along with my bank were not correct. I will end up having to file fraudulent charges through my bank, oh I forgot to mention that I still haven't even recieved the product. So beware.

I foolishly signed up for their 'free' offer to try the concealer and they 'threw' in foundation. The total cost was $5 for the shipping, which was fine for a trial of ONE CONCEALER PRODUCT. They sent me full size of what I ordered + FOUNDATION that I did NOT order and specified nothing else. A few weeks later I got an $82 bill on my credit card - no email communication, nothing. For the 'free' sample, I got an email everyday on the status of my order, but during the trial, conveniently no communication. And I'm being charged for something I DID NOT ORDER. GIANT SCAM.

Now the product... after using it once and you have to put on layers upon layers to get any sort of coverage, I broke out for weeks. It feels horrible on the skin - skin couldn't breathe at all.

Horrible service. Horrible products. Run far far away.

This is precisely why I buy everything at Sephora.

Watch out for their auto renew program, which they "auto check" for you on your very first trial order! SCAMMY! 2 months later they pulled money from my bank account without any warning. When asked, they claim in their copy/pasted email that I chose the auto renew option when I ordered my first sample. Why on earth would someone willingly sign up for auto renew for a product they haven't even tried yet!?!? The coverup was cakey and not at all worth the money. This company is just a hassle which should be avoided with a 10 foot pole! Sketchy!

About everyone has problems finding the right color for foundation. This product does deliver on the match.
If you look at the drugstore and take time looking you can do the same thing. The commercial makes it look rich and thick to reveal perfect looking skin. If you have perfect looking skin then this product works for you make sure you use a primer or it won't work even on perfect skin. Most of us don't and it's all about getting that natural healthy looking glow with no muss no fuss like we just stepped out of bed looking like we are fifteen. This product is runny and does not cover spots or imperfections without applying several times, it goes away by the end of the day and I can get that from Walgreens. Too expensive for what it is, great marketing got to give them five stars for that.

I tried ONE foundation, told them I didn't like it, and now I get an email EVERY OTHER DAY! IVE UNSUBSCRIBED, TOLD THEM REPEATEDLY TO LEAVE ME ALONE, AND THEY JUST KEEP SENDING MAKL! THE FOUNDATION WASN'T EVEN GOOD! I BROKE OUT SEVERELY FROM IT! DO NOT WASTE YOUR MONEU OR SANITY ON THEM!

This is a scam!
1. You have to pay for shipping
2. They don't tell you a return is necessary or they charge you anyway
3. You have to pay to return it.
4. The most important part, it's overpriced and doesn't even work! Way too thin, transparent, poor coverage!

Ordered once, product nice but I did not want to 'autoreplenish' as they call it. However when I tried to remove my bank card from the 'saved payments' section I found I could not do so even though there was a 'remove' button. It only allows you to remove if you add another card! Completely unacceptable and now trying to cancel my account with Il Makiage but even that is proving difficult.
Can only contact by email so at their mercy to respond or not.
Never again just not worth the hassle!

I authorized $5.20 for my wife on some Foundation but this company turned around on top of the $5.20 get my card for $97.67 which is an unauthorized drawn my account I'm contacting the local DA to pursue fraud charges on this company and I see by all the other comments it's a pretty general practice for them to rip people off and take money out of their accounts when they want to you hit the wrong account on this one. The phone number they have for their attorney is an immigration lawyer the number that they have for makeup Company doesn't even work so yeah there are scam and a ripoff I wouldn't buy nothing from them ever again

First of all, it took over a month for me to receive the product in the first place. I gave the product to try and it was as thick as wallpaper paste! I couldn't imagine wearing this on my skin day after day. It took three attempts to remove all the product with soap and water. Don't waste your money!

The only thing good about this brand is their marketing/packaging. The foundation and concealer are lower quality than Covergirl. Fills & highlights pores even with primer. Not mat finish but dead and dull. Easily rubs off/stains clothes. Smells toxic, feels gross on skin, makes eyes burn & skin itch. Cakes into fine lines. Concealer is so cheap & oily but dries like paint chips. I should have read the reviews. I should have known better with all the hype & "try before you buy" scheme.

While this product may be a quality product, BUYER BEWARE of their deceptive purchasing practices. I ordered the foundation on a trial basis. The website stated that I would only pay for shipping, so I used my debit card for the $5 purchase. They do have a disclaimer that they will receive an authorization for the cost of the merchandise, which is $48.15, still not an issue, but these crooks placed a $101.65 authorization on my debit card for what they advertised would cost $5! I questioned why they needed to hold on to almost 3x the purchase price to which they stated to alleviate fraud. THEY ARE COMMITTING THE FRAUD. So, BUYER BEWARE. They refuse to release the hold but offer a $50 gift card. I don't want a gift card; I want the money back they stole from me.

(Sorry for the photo, had to show proof that I bought SOMETHING, but I had already thrown away the foundation and all that)

Alright, Lovelies! First off, I will say that this brand of makeup has amazing customer service, it's very customer-friendly and you feel like you're with your bestie. Sounds weird, ik, but it's true. They will send e-gift cards for reviews and if your package is later than expected. Etc.

BUT!

There's always a but lol. Their products are not the greatest. The foundation? Does not cover well and it made me feel greasy and disgusting. AND it's ridiculously overpriced. I got a wayyy better brand of foundation for more than half of the price. Matched perfectly right away, covers up my insecurities, and leaves my face feeling au naturel~ ("L'oreal True Match" for you beauties out there who are curious) The eyeliner? Quickly went from black to grey (aka ran out) very quickly.

To sum up this small rant, you can do so much better than a fancy brand that will give you good customer service yet, will produce products that are too expensive and frankly not worth it. (The lipstick is kinda bomb tho)

Hope this helps anyone who reads this! Have a great day/night

Made my order, recieved a email with order # confirmation. Un month later still waiting for shipped and tracking number notification. I have send several email and one after another I get tge same email as before with different representa name. I was giving the option to reorder o cancel my order, I have reorder several times and it willcome again saying the same as before. My last email my option was to cancel but I have not received no email with a cancelation.
I recieved again to contact the on ther faq on there webpage and nothing has been solve. Cant call no number either

I'm giving a poor rating for customer service. After buying several different products, I received my last foundation and had problems with the enough foundation coming out of the pump. I thought maybe shaking it a bit more would help but realized that my bottle was not full. I contacted customer service and was told I missed the 14 day return policy. My concern is about all the bottles that are returned may be repackaged. Customer service did nothing you save a customer relationship and said they were sure I'd be back. With that attitude, there is no way I will ever spend another penny on their products. After this experience, it made me think of all those bottles of foundation that are returned. Are they repackaging and reselling used foundation? Makes you wonder.

This make up is horrible it creases and plugged my pores. I had pimples on my checks and nose. Definitely not a quality products and fake reviews on their website!

Don't waste your time! If you have an issue with anything they won't listen, still charge your account. When you sent proof, they ask for more proof even when sending bank statements! Charging you over $300 and still have nothing to show for it. Never received foundation. They don't care … another money company could care less about the customer!

The smell of the foundation was toxic. I didn't use it on my face. Just my hand, and wrist. The color wasn't right, and even on my hand it felt sticky, and heavy. But really it was the smell that did it for me. It was so awful. Why would anyone want to put something that smelled like paint thinner on their face?!?! Toxic.

Did not like the shade or the product. Returned through website with prepaid label. Refund was less than purchase. After 12 emails back and forth was told shipping was non refundable which was not disclosed but could have been answered on first e-mail. Product is like ceiling paint.