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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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How can you ask for a review when I haven't even received it yet? Mute point. It should be asked after product is received and I bet it will not come B4 the 14 day window from the date of order. But you can bet I will return it before the 14 days is up and cancel it.
I wanted to do this forever, but I didn't want to get locked into anything. I just want to try it, and if I love it, I will order when I need it!
I came home from my flight this morning to find my parcel. I was so excited to use it. After I got up I tried it. WOW! I'm 56 and noticed the fine lines on my face were starting to be more defined. After one use I can already see a difference and my face feels great. I was a little concerned because I have very sensitive skin. However this product is very gentle on my skin. Thanks IL MAKIAGE and thanks for my wonderful gift as well
Super scam…. I answered the questions which had no problem with… After I checked out I realized that it said if I don't return the product back within 14 days I'm going to be charged $50 which is absolutely ridiculous given all of the advertising saying to get pretty much free trial
The first two foundations I ordered were not a good fit (2nd one was my fault) and with no questions asked I was sent the right shade with no extra cost or having to send the wrong foundations back. Easiest company to work with! 100% hands down the best costumer service!
Love the Birthday gift! It was fun seeing your new products! I love everything I have tried already! My favorite is the foundation it matches my skin tone perfectly! Thank you again!
I did not order twice now and I'm already returning two of the boxes (orders) - one I'm keeping two of the items and returning a third I did not order and another complete order I did not order. Now I've just got another notice of an order coming my way I have not ordered. If I "LOOK" at a product online -- is it being shipped and charged!?
This company truly appreciate your business. I have never received so many discounts and amazing products.
Great customer service, poor communication online regarding pricing and discounts. Nowhere is it stated that the pricing is in US$, only after you've paid and you receive a text from your bank that you realized that pricing is not in CDN$.
Thank you.
I choose wrong color and was past 7 day requirement for replacement but they helped me choose new color (which is now a perfect match)
I love the survey….how interactive it is and the questions and their responses are so carefully researched. Like what answers can come to a girl's mind.
My address 1240E.San Antonio Dr.#216 Long Beach,Ca *******-ordered *******,woke up like this-shade#35-also #*******-shade #2.5- ordered 2/21/2023 Month ago,Received 0,.how can my address one order be a problem but not other when same address? Don't know what browser,copy and paste is.,What a totally Bad Experience,Waste of Time,Plus You Have All My Information! I Rate O! My Apt #216,How could that be so complicated.! And you had my Phone Number!
I have been looking for a foundation that would meet or exceed my expectations and this is it. To get the fully experience I decided to order the primer yesterday. I have enlarged pores which makes it hard to have a perfect complexion when it comes to foundations. I am hoping for even better results adding the primer to my routine. I am extremely happy with the results I have now.
I like what I received but disappointed that the top of foundation leaked. I'd say about 25% was gone and I need to put in a different container when I travel.
I should have sent it back, but didn't want to wait for another.
My bad!
This foundation is the best hands down! Applies easily (with brush), matches perfectly to my skin tone and I forget it's there! So glad I opted for the automatic delivery. While it does only take a small amount as instructed I don't want to run out!
Very quick and easy. Looking forward to trying your products. Thank you, Carolyn
Just waiting for the order.
The ordering was simple and easy
I took the quiz, and I was skeptical that it could match me virtually but it fits my skin tone perfectly. It is a light product and you really don't need to use much for full coverage. Very very satisfied!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.