Overview
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
When I go into my account it says no orders but I received a confirmation of my order so I cannot see any progress in my account or shipping information.
I don't like the idea of the constant trying to get you to purchase another product.
I was looking for another shade. Decided to go down one shade lighter. I hope it works for me.
But…it takes forever to receive it from my previous orders.💕
Satisfied I am a returning customer i love all the products
I really like the foundation the color match is great
I like shopping here. I can find my shade and what I want and order it quickly
Add on purchases are deceiving. It is very hard to read, and it is very, very easy to accidentally hit an ad on. Once you do that, you can't go back to cancel it.
My experience was very good I got what I needed and it was fast and easy.
Easy to use website and to purchase! Great products!
Love the products and the company. Always be back.
Why hasn't it showed up yet? The money was taken out of my bank and I still haven't received anything
Trying to cancel my order
Unable to locate or track my order
Easy to order and great website
Easy to order and great website overall happy
The products are top notch. They may seem expensive, but they offer deals all the time and if you compare it to drug store brands, they really are comparable. Better quality means you need to use less of the product. I use the foundation, concealer, eyebrow pencil and mascara. I always get a little present with my orders so I've tried eyeliners, makeup brushes…love it all! Thank you Il Makiage :). Oh, and the ordering process is easy peasy.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members