The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I have not received my free order. I have been charged for something I never received. I placed a free trial order in December. It's been a month with no product received.
Super easy to order. Can't wait to try my new products!
I finally decided to try the foundation and they added on a primer it didn't feel right the way it was quickly added to my account I do not want it didn't willfully buy this and want to cancel but it seems very difficult...
I I ordered multiple items several weeks ago and still have not received anything.
This product is supposed to make wrinkles disappear. That was not my experience. It settled into the wrinkles and made them even more visible.
I love all the products. I had never really used makeup without an occasion. Now I use makeup every day and is so easy to use you cannot mess it up. Love it so far.
I accidently ordered lip gloss or something with applicator.i do not want it.and i had no review of order.
I want no filter primer subscription only
Sent an email asking to cancel the order, never got a response back. The order was just shipped. It is just annoying not to have even gotten a response back, I actually only wanted to cancel the order in order to add more items to my order for the discount I was using but Im thinking Id rather purchase what I need with another brand I enjoy.
I'm on my third jar of the plumping cream and I don't want to br without it. The hype around some products on social media is false, or rather they have been for me. This is one product that does fulfill the hype.
When order was placed for high power neck serum, the product arrived, confusing as it says for body not neck as described online. Please verify that my order #******* is correct please!
I made a purchase and it said I would only owe $8 for the items and could return them in two weeks. It immediately charged my credit card $132. I hate getting scammed.
Excellent experience I have many products and get many compliments on my look
It offered me to subscribe and save, which I did, then noticed a coupon in My inbox. Applied the coupon and it hiked the price up and added shipping. Wtf?
I sent you a email requesting information prior to purchase, I never received any answer, so I made this purchase anyways, but if this is how you will continue to treat customers this may be my last purchase, hopefully I'll love this make-up, this is why I've taken the chance and made the purchase with poor customer service.
I love this 85/66 Sun Foam so much. So easy to apply and doesn't smell. It gives me a very natural tan.
I absolutely wish these products were readily available! We wish it and IL MAKIAGE delivers each and every time. My skin and make is flawless and its all thanks to you.
Very easy ordering, I ordered before and received Woke up like this, foundation. Also primer. My surprise gift was note what I expected. A hair tie. I have very short hair. Thought I would have received samples of something. I hope I like this foundation. I ordered the shade recommended. We will see. Thanks Linda.
Just placed first time order. So far so Good ordering. I can hardly wait to receive my purchases.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.