The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I want to know WHY I had to place two different orders to buy two different shades of the same foundation? Not right.
I ordered a product with a 50% discount code and when I received an email confirmation, there was no discount. Why?
After seeing the ad's on FB and watching how the models had their forehead wrinkles Instantly disappear, although I knew that wasn't probably accurate, I decided to try it. I have only been using it for 4 days now and of course my forehead wrinkles have not instantly disappeared, however I am willing to give it a try for a few weeks to see if it will actually smooth out the signs of wrinkles around my eyes and forehead. It is all to be determined.
Me encantó todo, es super fácil de contestar las preguntas y es super rápido hacer todo.
I only wanted to try it and at the end I'm stuck with a monthly bill.
My daughter in law told me about your products and said she was happy with them.
So I ordered your camo primer and just received it and anxious to see if it works.
The site was easy to use. I answered the questions and got directed to the best match. I've been using my products for 2 days and love the so far.
After waiting for longer than quoted for the product to ship, it arrived broken and unable to dispense primer due to a broken pump and dispenser. For the price of the product (60$) Power Camo: Age & Redness Control Soothing Primer Treatment, I expected a lot more. I will be returning product after this unsatisfactory experience. Zero stars. Save your money and time.
The color is too light for me. I will need a darker foundation shade.
I love the foundation. It is everything it says it is. I work at home and only wear makeup on the weekend. You all send WAY TOO MANY EMAILS. I didn't need recurring orders
I tried 3 times to open an account and the website said I already had an account yet bumped me back to "create an account" every time I tried to sign in.
Frustrating.
It was really simple and and easy to follow. I had no problem understanding and getting to know the product. Hopefully its a great full coverage. Thank yall for the help finding my shade.
I never was able to review my purchase before buying.
I am not happy at all with your ordering process and feel it was highly deceptive.
I did not like that after ordering the one product I wanted the exfoliator, a pop up cane up for a 20% off on what I assumed was the product I ordered. I feel I was conned in purchasing an "add on product" that I did not want... a primer.
My experience was seamless and easy to find and thanks to the calculator that helps you find your correct base color & treatments. This App is just awesome, thank you..
I didn't have a problem but customer service reached out to say hi and my product was on the way! I got the blush and it's silky soft and really pretty on my skin. Love it!
I tried to order a one time shipment 5 times. Big time waster! The only option was auto delivery choices. I decided it was just another site out of China. I decided to Google the CEO/ owner of the company and found the company roots. That was the impetus to try ordering again and the one time delivery WAS available. Awaiting my order now.
The ordering process was easy. I would have loved to see the different color foundation products on one page in order to compare color options and to order an alternate color. I wanted to try both #210 and the one that I eventually ordered (#180).
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.