I was really excited to order from i herbs, however got a note prom post office i need to pay 15 £ of custom charge!@ and thats for one bottle of vitamins! Never ever order from them
High value products will not be delivered and if any products are delivered they are not authentic. THE ORIGINAL PACKING IS USED AND THE ORIGINAL CONTENT IS REPLACED WITH EXACTLY SIMILAR LOOKING HAZARDOUS SUBSTANCES. There's no customer service to speak with only chat and that too the response is too late if at all. Cheap start up with sponsored ads and paid reviews. Just beware. DO NOT BUY
My shipment was lost in transit. Called IHerb and spoke to Leslie. She said I needed to call FedEx and the local Post Office, which I had already done before I called IHerb. She said that I would need to keep checking with my Post Office. Really! I told her just cancel my order. Leslie said that she couldn't do that. Again Really! I was getting really stressed and she finally said she would refund my money. SO STRESSED FROM THIS!
DO NOT USE THEM
I live in Canada and I ordered prenatal vitamins from iherb. However, when it got to customs the package was hold. In the meantime, I read horrible reviews about the vitamins I was about to consume and I decided to refuse the package and ask for a refund. IHerb contacted me a week after I requested a refund, saying if I refused a package, then I would not get a refund back. I would have to "pay and accept the package" and then "pay to send it back" and then, when iHerb received my product, they would refund me with my initial cost less 20%. IHERB ARE insanely irresponsible and not honest. NEVER BUY FROM THEM.
Get 5% OFF with this code: BAM4483
Besides that you will get hunderes off sales every single day. Very much loyalty credit. Fast shipping reliable chat live always! Highly recommend. Accept paypal
Iherb MISLABELS PACKAGES thus you are incorrectly charged duties ad taxes. Buyers beware - regardless of what you buy, they will put supplements - therefore TAXABLE DUTIES AND BROKERAGE FEES WILL BE LEVIED.
In my case, $20 for a $30 order.
WTF?!
Reason for elimination of product: Keep animal diseases out of Switzerland. Product will not be re-imbursed by IHerb... NEVER AGAIN
Customer Service sucks as they say even though they pay for custom fees that it is my job to review if I can import goods.
WHAT A JOKE
USD 65 LOST, what a dissapointment...
Be careful everyone! Iherb's website is very misleading and their delivery dates are incorrect. I thought my order was going to be dispatched from within the UK because during checkout, my order was only going to take 3-4 days to be delivered. After receiving dispatch email did I realise it was coming from America! Now the parcel is stuck in America and has been there for nearly a month, iherb was not helpful and reminded me they would only refund me the order, (more than £400) if they get the products back undamaged!
If I knew it was coming from America, I wouldn't have made any orders! And the parcel can't enter the UK because the herbal supplements are banned in the UK. Iherb's website, I believed the stock was in England and all the legal stuff and any paperwork was all done so they were allowed to sell the products in the UK.
I contacted iherb on many occasions, not only are they rude, they take no responsibility for misleading their customers and even have the audacity to say, I won't get a refund unless the products are returned!
I doubt they will reply to my email about DHL, I have little hope the company will do anything. Their thieves, don't shop from them.
Horrible wouldn't begin to describe the nightmare experience I've had with iHerb on my last order. My credit card company shows and has confirmed that iHerb charged me nearly $300 for an order they never shipped. I sent them multiple emails including a screen shot of the charge on my account and they still say I wasn't charged. I don't think they even checked. They blamed a "technical issue" for never shipping the order and cancelled the order rather than upgrade the shipping to get it to me sooner which still would have been a week late. This is continuing to take time almost every day to try and get this fraudulent charge they've been notified of and sent proof of removed from my credit card account. There is NO way to talk to anyone at iHerb, all communications are now online putting you at their mercy of dysfunction. Unbelievably bad business and one of the worst experiences with an online merchant ever. What makes this even worse is that this was a domestic order to Colorado and I'm a long term customer that consistently places expensive orders. I would give them negative stars if the review site allowed. Don't risk your time and money ordering from iHerb when there are so many other options available.
IHerb is promoted by Youtube influencers and has cheap vitamins. I ordered from them on February 17th, before the COVID-19 situation was stopping shipments. They dragged their feet and didn't ship my package until a few weeks later. Once they did, it got stuck in Hong Kong for customs clearance for a month. In the meantime, I was obligated to leave the country I was in for the past several months, with no ability to get the package once it would arrive. I told them all of this and they were just sending out boilerplate emails, saying there are severe delays. No kidding, but I literally have no way to get the package that you didn't even ship out for two weeks!
They are still refusing to acknowledge anything I said, just sending template emails. They should refund money for products not received. Otherwise, it is considered THEFT.
I am contacting every single "influencer" supporting this company, so they can be finally exposed for kicking people when they are down during this pandemic.
Dear Valued Customer,
We regret to hear of this instance and the inconvenience you faced as a result of the COVID-19 pandemic and the effect it had on order/carrier delays as well as increased customs scrutiny. That is very unfortunate and beyond our control. However, we would love to look into this matter further to see what we can do for you.
In order for us to do so, please contact appsupport@iherb.com with the order number of concern. Once received, we will gladly see what we can do to help alleviate the impacts the global pandemic, which has killed thousands and caused major backups for every eCommerce company, has had. As mentioned above, especially in Hong Kong, customs scrutiny of shipments has greatly enhanced as a result of this virus which originated in China. It takes a global effort to combat this pandemic and they are just doing their part to ensure infections and the resulting deaths are negated as much as possible.
We also recommend contacting the customs department to see what they can do to assist you as you may also have customs and duties fees to pay, which are beyond iHerb's control and part of Hong Kong's legislation, before they release the package to you in any way.
We hope to hear from you soon and wish you the best of health!
Excellent prices when you find deals. And pacjagibg is toughfully done. You get your items in less than 4 days with free shipping. Best place I purchase health and care.
My experience with the products they sell is perfect, BUT experience with HIW THEY DEAL WITH CLIENTS is THE WORST, I recently face! After I made my first order and got a box, I realized that one of the items, I had ordered and paid is missing in a box, I contacted the company, I got stupid apologizing in a style "bla bla bla" no any explanation why that happened. They offered mi refund of money. I accepted. The mistake could happen, OK.
I ordered the same item again, and add other items, not to pay the shipping just for 1 thing. I got the box. All items were inside it, except the main one, the one that was the reason for all that order! I contact the company again. Again the same stupid apologizing without explanation. I had a feeling that I'm typing with a robot! Last time when I had the item missing in my box, I have got the same answer, like that time! I didn't get any answer to my special questions! My anger grew after they send me the approval of a money refund where they count $32.00-$2.00=$28.80! What is that mathematics? Do they really think that all are nuts? For my question about that, I had no reply at all. I was trying to contact clients support several times, with no answer.
I don't consider that as a mistake anymore, but as insolent and inappropriate dealing with the client! That was my first experience with your company, and sure it is the last one!
My son girlfriend ordered R26 000 worth of goods from them.
Got into SA and apparently was destroyed! So no product received and still had to pay UPS R7000 to store the goods / shipping.
What now?
I bought 4 bottles of progesterone cream last november: never arrived, but I was refunded. I ordered another similar box: the box never arrived and I got NO refund. I ordered AGAIN (last January) another vitamin: it never arrived and no refund, too!
Now I order from another firm and progesterone cream arrives regularly.
NEVER MORE with Iherbs.
I received my full refund within 8 days I am so relieved now
I wish I could receive my order instead, I wish iherb wpould be able to deliver my orders on time Alain because I really like their products and prices
Dear Valued Customer,
Thank you for providing the order number. We have already refunded the order in full. Although we would have liked to reship the items to you, we were unable to do so. We hope the refund shows how much we care and that we do love helping our customers around the world who trust us enough to shop with us.
We recommend ensuring all the shipping address information in the account is correct to avoid any further issues with order delivery. Please note, should the order arrive at a later date, please consider it complimentary for your trouble. We hope you decide to give us another chance to show you the amazing shopping experience we provide and wish you nothing but the best of health.
Please think twice before ordering from these people! I went to the iherb page, placed an order for £48. As you pay in £s i didnt realise they were in america. You check out like you do, clicking buttons. Thinking it was UK i didnt even think to scrutinise the page to look for there may be duty charges... that was tea time. Dhl messaged to say they would deliver my parcel with a £21 waybill charge. I immediately got back to iherb to request a cancellation. (the next morning) i couldnt do that, i could request a recall. Now for some reason, you can request a recall but that doesnt mean it will happen?! Apparently. I spoke to dhl and they said just asked them to recall it, simple? No not at iherb. Nothing done. Live chatted again friday, same response. No help, thought i might be actually talking to a robot. Have spoken to their head chatter this morning who informed me i may as well pay the customs charge as a recall could cost as much as $50! Both times i asked for recall parcel was still in US!
So dhl are trying to get me to pay £21 so they can deliver, not happening, on principal i will lose the money ive already spent. Im hoping paypal may help. Please be careful when ordering from UK as like me, you may be ripped off!
This site ripped me off my rewards because my account "was created in Russia". Like 10 years ago it was created there. Since then I moved and am a legal resident of the USA since BEFORE the war even, I do not support war. I changed my settings on the site: location, currency, language - everything American, even my legally changed name.
How come you take money from "Russians" but don't meet requests on your side? If I'm so bad because i was born in an aggressor country - why not taking my money after all? Why just not writing to me "sorry, we are nationalists, we support Putin - he calls all people who moved out of Russia "foreign agents" and we support him in that, we also discriminate people who chose peace". Why don't you just say it? How come taking my dollars is ok, using my American address is ok, collecting my personal information is ok, it's ok for you to receive my honest reviews, BUT because I was born in Russia, you treat me like I'm he president treats peaceful people - discriminate them!
You are nationalists.
I ordered products. Got an email to get "verification code" from credit card. I called my credit card. They said it already had been approved and paid. TODAY THEY CANCELED MY ORDER. There is no way to contact them directly other than write this review. BE FOREWARNED! THERE IS A PROBLEM CONTACTING AND GETTING PRODUCTS FROM THIS COMPANY!
Dear Valued Customer,
We apologize for this and would like to address any confusion. We ask for such information to prevent customers from becoming the victims of cyber crime. This information, regardless if the order has been accepted and funds are pending, needs to be provided to us prior to orders being released. Customers typically have 48 hours to provide this information and the transaction code should have been provided by the financial institution. As it was not, the order was cancelled and all pending transactions were returned to the account associated with order payment. Although this may be inconvenient at times, this process has prevented thousands of customers from becoming the victims of cyber crime. We appreciate your understanding regarding this.
Should you have any further questions or concerns, please do not hesitate to contact our Customer Support Team.
IHERB more like ISCAM
I've been scammed for the first time on the world wide web,
This Company has scammed me out of money and goods, Wish I had checked
Before hand on review sites it would of saved me. Funny they do not have a
Review section on their Facebook page, I wonder why. They clearly write
Fake reviews, Hopefully people see these reviews before ordering. Can
Not see how Google has not stopped them from selling to the UK. WORST Company EVER.
Love iHerb, I save so much money ordering my vitamins and other health foods from iHerb. And everything arrives in great condition and within days of placing my order! Way to go iHerb!
Overview
iHerb has a rating of 1.3 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 517th among Vitamins & Supplements sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We regret to hear of this confusion. We make it as clear as possible and even state during checkout that customs and duties fees may be applied on orders. Our about us page also clearly states we are based in the United States of America. We state in cart and during checkout in bold colored lettering that customs fees may apply. We do not mislead our customers and thousands of customers in the UK shop with us weekly.
Accordingly, any claims for a refund will have to be honored if we receive the products back in original condition. Please be advised, often times customs will simply dispose of packages. However, if they have stated they are returning the package to the sender then once we receive the package we can move forward with a refund.
We also state on the 'Learn More' page which items are prohibited for import into the UK which shows we are not based in the UK. We apologize for the confusion but believe we make it clear as can be that we are not based there.
We wish you the best of health and apologize for any confusion which occurred.