I live in Canada and I ordered prenatal vitamins from iherb. However, when it got to customs the package was hold. In the meantime, I read horrible reviews about the vitamins I was about to consume and I decided to refuse the package and ask for a refund. IHerb contacted me a week after I requested a refund, saying if I refused a package, then I would not get a refund back. I would have to "pay and accept the package" and then "pay to send it back" and then, when iHerb received my product, they would refund me with my initial cost less 20%. IHERB ARE insanely irresponsible and not honest. NEVER BUY FROM THEM.