iHerbReviews 1,051

I placed an order and two days later I received a message that my package was delivered to my front door. I contacted the iHerb support service after an hour I received the message. Probably, it was delivered to a different door. I contacted the shipping company as well but they didn't take any responsibility.
IHerb offered me a reshipment which never happened. After a week I contacted them again, they said the reshipping wasn't requested which was a lie because I had a confirmation email. I requested again and again and finally I asked them for a refund. The very next day I contacted the service again and my request wasn't filed out. I have chosen them for the lower price but it worth to pay a little more and save time and energy.
They have a terrible service and no customer support.

IHERB more like ISCAM

I've been scammed for the first time on the world wide web,
This Company has scammed me out of money and goods, Wish I had checked
Before hand on review sites it would of saved me. Funny they do not have a
Review section on their Facebook page, I wonder why. They clearly write
Fake reviews, Hopefully people see these reviews before ordering. Can
Not see how Google has not stopped them from selling to the UK. WORST Company EVER.

I never received my order. It may have been lost in transit. I contacted iHerb twice now with this problem. I was told to go looking for my shipment at my post office (it was not there), and I have been told to contact "the local", which I assume is the same thing. They do not have my shipment. I was also told my package arrived in Portugal. Customer service reps do not speak English well, and make the problem mine to solve, not theirs to help with. The attitude is - tough luck, that happens.

At this point, all I know is that IHerb has my money but I have not received my product, and I have gone to much, much more trouble than I would have, if I had gone to a brick-and-mortar store to buy it. I will not be shopping at IHerb again.

1 out of 5 stars on TrustPilot! Avoid these scamming thieves who try to weasel their way out of refunding for a parcel not received and returned to them. Not only did they not disclose extra custom charges which they tried to dump on our lap, but they keep claiming the parcel hasn't arrived back to the warehouse after three months! RoyalMail filed it as returned to sender over two months ago, and stated a maximum of two to three weeks to arrive back in the USA. Clearly someone at this company thinks they can pull a fast one on us because we are not in the USA. Other TrustPilot and Google reviews state the same issue we are facing. I will be reporting this to the BBB as well, as this is a recurring theme with their other international customers who have had parcels returned because a surprise undisclosed customs charge was needed to be paid before we could accept delivery! Then they have the cheek to take 80% of the value of the refund, to those parcels they actually admit arrived back to the warehouse. P.S. They do reply in a timely manner, but they just send you round in circles and it's pretty obvious their intentions after reading all their negative reviews online. We will never order from this scam site again and will be warning all friends and family!

Iherb is the WORST company for customer service! They no longer have telephone support - just chat and email! Probably because they don't want to hear from the irate customers like myself. They royally screwed up my order and said they were refunding my order, but did NOT! Do not trust this company. Every employee in support who I chatted with gave me a completely different story! The first one said - "Oh, it looks like your order was returned" The second one said "The courier returned your order" (and NO explanation) The third one said the courier never picked it up! The fourth one said the courier returned and and they reshipped it! Whichever story is true - no-one from customer service ever contacted me to let me know what was going on. When I told them if it has not gone out - I cannot wait any longer just refund me - they said they would and did NOT. I am now out $150.00. This is robbery!

I started a Paypal claim against Iherb - and then received an email from KIM saying I had to close my case in order for them to refund me - so I trusted them and closed the case - but did not receive my refund. Attached are photos of my order and KIM's letter to me

Customer service is terrible! Nobody give a #%*! They don't provide help, they don't care about their customers!
I was trying to buy my vitamins for 10 days! Every time the order was confirmed then they sent a vet email where were said they I have to call my bank, to get some stupid code - which means I had to call to the bank do a verification with them for about an hour to get a code for stupid site with vitamins! Or I had to open my online statement to see how much they charged as a verification method which is also now the esyiest way and takes a lot of time to buy stupid vitamins!
Customer service provided 0 help!
The worst company!
The worst customer service!

I have been a loyal customer to Iherb for 3 years now but since my last order with them which was placed on 10 Oct, 2018 (# *******) I will never ever again buy from Iherb. Their customer service is inconsistent, incompetent, irresponsible and careless. They don't give a $#*! to customer's order/ shipment/ inquiries.

Either Iherb or your shipping company (DHL which Iherb choose to affiliate with) refused to take responsibility for my order.

I used to place many orders to be shipped to Hong Kong and there were no problem. But my last order was sent to Vietnam as I wanted to give my mom a gift. I thought Iherb would know how to handle the shipment with customs and their DHL logistic company in Vietnam, but I was wrong. Other foreigner friends of mine have had no problem with Vietnam custom and logistic from Iherb, except me as I am a Vietnamese so they want to suck my blood. Now my order is still with Custom clearance in DHL's custody and they help nothing beside asking me to do their jobs: custom clearing with full of paper works, taxes (import tax, VAT, etc) clearance, fee for checking products hygiene or I have to get a hygienic certificate from manufacture which Iherb failed to provide it (Iherb even asked me to contact direct to manufactures in the US to get one), etc.

With all the troubles I and my family are going through in Vietnam, I finally requested Iherb to help ask DHL to ship my order to Hong Kong rather than return it to their warehouse as it would reduce costs for customers and waste everyone's time. But they refused to help.

I will keep writing bad reviews about you, Iherb, until you get your $#*! together and serve the customers right. Stop putting your right/bull$#*! first as we are your customers. You failed to do your job and refused to compensate the customers.

Iherb is a bad company. Don't ever shop with them.

They don't even rating of 1. Don't do business with iHerb. They have no customer service. No phone number. The only form of communication is through a robot online chat box or an robot email system. They don't care about their customers. If you have a problem with them, they will make it your problem. If you communicate with them through their email address, their answer are always boiler plate answers. It appears they never read the messages or they have people that don't understand English. I have tried for over three weeks to get a consistent answer as to why they would not ship a specific product to California when they ship other products that are identical but under a different brad and all I ever got was a run around and never a straight answer.

Buyer BEWARE.My order arrived both quite late and was incomplete, i. E. ordered items were missing. Though their customer service answers complaints quickly, they fail to actually refund you your monies owed. Instead, I got the strong impression that they just stall you for time and also provide conflicting advice.In particular, they initially ask you to cancel any PayPal dispute and state that they only make a refund once this is done. Then they do not refund you. And then they tell you to open a PayPal dispute if need be. PayPal does not allow enabling disputes that have already been closed, so you are left without recourse there. I escalated this matter to American Express, which is the card I used for payment, and they did refund me my monies. Nonetheless, I DO NOT recommend DOing BUSINESS WITH iHerb and also NEVER SHUT-DOWN your PAYPAL DISPUTE until you have received your monies. Copies of related correspondence proving the latter points are available, and in light of the many negative reviews one can find online I strongly caution anyone to avoid this supplier.

I put four items in my basket, rang a friend to see if they wanted anything and transferred funds into my bank account. When i re checked my basket they had emptied it. When i re entered the items they were all increased in price. Instead of $100 my basket was now nearly $140. What a rip off, huge increase in prices in minutes. Got a badly worded cut and paste type response to my complaint to them and was upset as i have been with this company years and spent a fortune, But no more, i will never use them again

Thank you for contacting iHerb.com.

We apologize for the inconvenience that this may have caused you. If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage, and quarantine fees).

Undeliverable address
No one available to accept the delivery
Order refused by the customer
Refusal to pay customs fees
Refused by Customs
Note: There are times when customs may decide not to reroute the package or the cost to return the items exceed the cost of the products, the package will be abandoned and no refund will be available.

Confiscated by Customs Orders: If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available.

Since the tracking has not been updated yet with the return, we will need to allow more time for this to be processed. Once your order is received back, we will process a Return Claim for the package and you will receive an email confirmation with further details.

Please let us know if there is anything further we can assist you with.

Sincerely,

Joar C.

iHerb.Com Customer Service

******* Harley Knox Blvd, Perris, CA ******* USA

Words cannot describe how bad the "customer service" experience is with this company. They no longer have a telephone number where customers can call them. That is a red flag, right there. I used to rave about them, and particularly about their customer service. But I have been put through the wringer attempting to communicate with them about a minor problem. Addressed efficiently, it would have been very simple to resolve. I've emailed and online chatted with them countless times of, each time receiving messages signed as being from a different "person" who obviously hasn't got a clue about what I wrote before. The stupidity of this will come back to haunt them.

Update: since posting my review, I've spoken with the shipper iherb used to send my last order (and it will be the last order I place with them ever again). The shipper informs me the tracking number iherb provided is not even in the format their numbers use. They were able to find my order in their system through my name and address. Shame on you, iherb!