Grace A.

I have been a loyal customer to Iherb for 3 years now but since my last order with them which was placed on 10 Oct, 2018 (# *******) I will never ever again buy from Iherb. Their customer service is inconsistent, incompetent, irresponsible and careless. They don't give a $#*! to customer's order/ shipment/ inquiries.

Either Iherb or your shipping company (DHL which Iherb choose to affiliate with) refused to take responsibility for my order.

I used to place many orders to be shipped to Hong Kong and there were no problem. But my last order was sent to Vietnam as I wanted to give my mom a gift. I thought Iherb would know how to handle the shipment with customs and their DHL logistic company in Vietnam, but I was wrong. Other foreigner friends of mine have had no problem with Vietnam custom and logistic from Iherb, except me as I am a Vietnamese so they want to suck my blood. Now my order is still with Custom clearance in DHL's custody and they help nothing beside asking me to do their jobs: custom clearing with full of paper works, taxes (import tax, VAT, etc) clearance, fee for checking products hygiene or I have to get a hygienic certificate from manufacture which Iherb failed to provide it (Iherb even asked me to contact direct to manufactures in the US to get one), etc.

With all the troubles I and my family are going through in Vietnam, I finally requested Iherb to help ask DHL to ship my order to Hong Kong rather than return it to their warehouse as it would reduce costs for customers and waste everyone's time. But they refused to help.

I will keep writing bad reviews about you, Iherb, until you get your $#*! together and serve the customers right. Stop putting your right/bull$#*! first as we are your customers. You failed to do your job and refused to compensate the customers.

Iherb is a bad company. Don't ever shop with them.