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Ellen K.

Contributor Level

Total Points
82

1 Review by Ellen

  • iHerb

11/21/18

I never received my order. It may have been lost in transit. I contacted iHerb twice now with this problem. I was told to go looking for my shipment at my post office (it was not there), and I have been told to contact "the local", which I assume is the same thing. They do not have my shipment. I was also told my package arrived in Portugal. Customer service reps do not speak English well, and make the problem mine to solve, not theirs to help with. The attitude is - tough luck, that happens.

At this point, all I know is that IHerb has my money but I have not received my product, and I have gone to much, much more trouble than I would have, if I had gone to a brick-and-mortar store to buy it. I will not be shopping at IHerb again.

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