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iHerb Reviews Summary
iHerb has a rating of 1.6 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 521st among Vitamins & Supplements sites.
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This company is indeed dishonest. I have purchased goods in NZ dollars, $249. They charged me as if it was in usd. On top of that, I now have to pay $160 import tax because my order is now over nz tax free threshold of $300. Their customer service is just citing irrelevant stuff. I think it's chat bots not humans. How is this allowed?
Order Number ******* - Order seems to be in AUD but is actually charged in USD. This is deceptive. I won't be using this website again. Don't do it or you will be deceived as well.
Terrible customer service. Not honest people to deal with. Big hidden costs on delivery to Ireland, 50% on top of the order value. Promised a refund when the goods were returned to them then six months of platitudes and then claim that the refund costs were higher than the order value so no refund so no money. They do "appreciate how I feel" though but so what. Plenty of decent suppliers to deal with online. Avoid these clowns. Just look at their terrible reviews.
You don't get your order and they don't return your money back.
The worst company and worst customer service I dealt with it.
I tried to place orders, multiple times. Each time iHerb canceled my order saying payment was not submitted. I provided them the PayPal verification of payment. The "customer service" team provided a canned response and suggested I resubmit the orders. I received that response 3x. Finally someone said it was actually a technical issue on iHerbs end and someone would get back to me in 1-3 days. Ten days later I asked for my response and was told payment was declined (which it was not) and I should resubmit my order. This place has ZERO customer service or desire to acquire or retain customers.
And then lied to me about it later! To make things worse, they would not provide me with any evidence to prove they tried to contact me. Customer service is really really horrible and I would rather source my supplements elsewhere.
$49.41 paid to UPS for a $90 order! Ridiculous! It works out far far far cheaper to just buy it at my local grocery store. I am really disappointed. It was never suggested that the delivery cost would be an extra half of the order cost! And for that reason I'm out.
I ordered a 25ppm silver cream and received a 20ppm by a different manufacture. I was refused a refund after weeks of dealing with them. They are not a trustworthy consumer friendly company.
I was supposed to recieve my order between the 13th-18th of February. It's the 23rd and still no sign of my order! My supplements schedule has been interrupted because of this delay. Won't use iHerb again, completely unreliable.
It is very good to buy the fish oil, mobile phone user experience is very good, this is convenient for people who often think of buying.
I never got the shipment. It is lying with courier company in customs
With not an iota of support from iherb and 388 dollars worth of order is
Going to be abandoned in customs with no support regarding
Documentation from iherb or the company or the courier service. I have
Paid for the product, the clearing charges and the customs charges for
Nothing. If you are outside california/US do not bother ordering as you
Will not get any support if you have an issue
Further they WILL not allow bad reviews to appear for a products.
I have not seen any of one star reviews I had posted on the site.
The question and answers and the reviews are alll doctored at the site.
NEVER BUY
I've been a customer with iHerb for 3 years. I made a mistake on an order and they did NOTHING to help me. You can't even call & talk to someone. You have to either chat online or email. Worst customer service! They have a complete disregard for customer loyalty. So disappointed! DO NOT use this company!
I don't understand the bad rating of iherb and suspicious of the authenticity of the reviews.
Anyway, my experience with iherb has been great. Great choice of products, alot cheaper than retail and delivers everywhere. I've been ordering from iherb for past 3 years since I've been moving alot (UK, South Korea, France, UAE, Malaysia etc) and they delivers to all these places. My usual buys are immune enhancing supplements, sports supplements and organic stuff. Try it one time and see if it helps.
For 10% off purchase, use this non-expiring code ARO9502 during checkout. Enjoy!
I use to be a dye hard IHerb fan until I had a problem and needed the customer service. OH my God it is just horrid. They use to be so good they have gone down hill fast. I will not use them again after my dealing. It still is not fully sorted out. Granted it was a courier issue and the couriers fault but their attitude about the whole thing. It; s like once you order you are $#*! out of luck. Now I have to send the package back because of a month delay in recieving it. I had to order from another company. Then they send it to after I requested a refund. Now I have to pay to send it back. They still have not responded so I can get the proper return address and that was last week. If you send them an email it goes into siber space somewhere out in the great beyond because you never hear back from them. Just a generic email that says they are looking into it. Then nothing, nothing at all. Live chat is useless as well. I was hung up on I don't know how many times. Rude as hell. Wont' use them again after 12 plus years
Disappointed. Received a damaged item. Could not speak to anyone as there is no 800# to call had to do all through email very difficult. In the end they replaced the item with a different item & tried to rebuild me. I returned the wrong item
& requested a refund & will no longer do business with them.
I have never experienced such bad customer service. Rude staff who communicate with you only by chat. I tried three different ones as I thought the first was just a bad one but it seems like they are not trained to show empathy and go above and beyond to solve a small issue for a
Customer. I have been purchasing from them for a few years now on a monthly basis and there was a mistake on my last bill that they refused to correct. And they will change the subject by saying "is there anything else I can do for you? "... Such an awful experience.
I had been purchasing from them for 6 years from Canada, latest order they put a charge on my card, and wanted me to identify the amount, contact them then it would be credited.
Bizarre! I know it is a security measure but for $20 order give me a break! I will never purchase from them again
The price in iherb is not reflective of the total cost you pay in the end. I bought 2 bottles of Serrapeptase for US$150, to be shipped from the US to Sri Lanka. There was little information on iherb on custom and other taxes on the "Shipping to Sri Lanka" page on their website, even though they must have shipped at least thousands of orders to the country already. And the total amount of custom and other taxes came up to US$146 - almost 100% of the price I paid. Really cheesed off at paying twice the price for the product.
If I were better advised on the custom and other taxes, I would have weighed my options and ordered the product from another country, as I am currently traveling through several countries now.
This will be my first and last order from iherb.
Very angry with IHERB. I had £16 taxes to pay. As far as I knew I was ordering from a Uk site. I have ordered before and had no payment.
Will not use them again
Ordered product twice and received wrong color twice. No packing slip with shipment how convenient for the worker who knew the color was wrong to cover their tracks. Sent a email to them let's see how they handle issue. By the looks of the reviews I'm not expected a customer service professional to make things all better. Time will tell.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members