iFixit

Unbelievable. The worst experience I've ever had working with any retailer. I clicked on a Google Ad for an entire Fix Kit for my Macbook Pro battery, I was then brought to a page and purchased the product on the page.

When I received the product it was missing the fix kit portion and only came with the battery. I then realized I ordered the battery only and not with the fix kit. Silly mistake on my part, since I saw the original picture on the advertisement was correct, but the product that was on the page apparently wasn't.

Instead of sending me just the fix kit portion for an extra fee, they told me I would have to send the battery back out of pocket, then re-purchase the battery with kit. Simply because they don't have a SKU/product ID of just the fix kit.

What a crappy experience. Will never shop here again nor would I ever recommend them. I feel like I was bait & switched.

Why would you not be able to send me the kit!? So stupid.

You can find the same batteries online for cheaper anyway. Dumb mistake, but they were unable to retain a customer for future purchases.

Rating: the highest number is a five. If I could, I would like to have been able to extend that number to a 10. So CONGRATULATIONS to IFIXITusa for bringing onto your service the exceptional team originally with "Computers and?", Phoenix location. I have known this team for several years and wanted to let you know, this is the only Computer repair team that I have dealt with including repairs and updated computer purchases. Yes, at first, I did check other Computer Sales/repairs and finally felt I did not need to check others. They are honest, reliable, able to explain in my knowledge learning level.
One challenge for me is, I came from the age of typewriters so computers are a fairly new one for me and don't have much experience with the technical issues. However, while discussing the various items, I always felt at ease discussing the various options to better understand the end result.
One thing for sure, in all the time I came in for repairs or upgrades with them I NEVER felt like they were trying to upsell, or add on more than necessary repairs to make more money as many other large Computer Sales/repair tend to do.
The team consists of Sarkes, Joe 1, Joe 2 and Matthew. So, give them a call and see for yourselves.

I had read that the picture may not reflect the actual color with the GLASS screen. When I brought the phone in, they assured me that they Only use a NEW High Quality LCD Display Touch Screen Digitizer Assembly Replacement for iPhone 7. They repaired it quickly, I came to get it, and I was immediately disappointed! The Home Screen The Home Screen picture did not reflect the actual color and displayed poor, blurred, quality as if it was a glass screen! When I got home, encountered difficulties several times with the Touch Features. I have to press hard or lick my finger to move an item in an area. Also, often the whole screen freezes to where I cant do anything but turn the phone off and on again for it to work again. Then I saw that your warranty stated: Defective Parts are a common issue in this type of business.
I sent 2 emails, with no response! I called and was told that they use REFURBISHED products, even though they SAID they use NEW. Alexander, General Mgr, was to call me, left msg, and never called again. Due to their unprofessional Management, refurbished products, and unreliable service, I brought my phone back. Now 5 days later, the credit still hasnt shown up on my credit card!
Intook my phone to Magic Wireless, at Hacks Cross and Lawrence, *******, they said my digital screen was damaged too! They used NEW Screens and replaced both screens for $85.00 plus tax and its working GREAT!

I've now used them two times for Apple replacement parts and both times it was a very great experience. Great documentation and guides.