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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Using the ID.me verification process was super fast and easy. I was redirected back to my shopping site and was able to make a purchase without spending extra time navigating back and forth!
They were very helpful and nice gave good and clear instructions on what to do
Very helpful and professional. I appreciate all the help. Thank you
I needed to look into my tax reports from previous years and the verification process was very easy and fast, no complications or issues. Very satisfied!
Just because you're paranoid doesn't mean they aren't placing you in a data base so they can track you globally.
User friendly and very professional staff. Would recommend to others.
Just was rude and very blunt didn't offer any information about why this happened or the next step into getting my taxes now I don't know what's going on
Hello Jessica! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I could not get what I requested even after providing my picture ID front and back. The facial image video. I am very disappointed I could not get what I requested after providing my personal information
Hello Myron! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I think it was great. Easy and fast. I'm happy with the process. Congratulations!
Just endless loop of repetitive info from me, to no avail.
Hello Terry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Instructions were good and clear, so far no issues.
Ok not bad could be a little faster vary informative
Efficient log-in process. I hope to use this new ID in many ways.
Super easy and fast. I was genuinely surprised and greatly pleased.
I was forced to do this, in that I was not allowed to access ANY of my governmental programs (seven of those that I tried) unless I COMP:IED with this ID, thing. I HAD, NO CHOICE, PERIOD. That should NOT have been. I SHOULD have had a CHOICE as to whether or not, to participate. It took me eleven hours to complete your WAY TOO MANY personal information requests, and 49 rejections of the information given. I had NO WAY to prove YOU are NOT part of a scam. I was VERY worried, concerned and frightful that this information would go to the wrong people. You offered NO verifiable information that your are whom you say you are. And you blocked every method of getting into my seven Government account(S) until I complied with the ID thing. I was VERY uncomfortable providing pictures of EVERYTHING that SCAMMERS would just love to have. PICTURES, no less, of everything. NOW, whomever you are, you have it all, and I am at your Mercy. I am not happy with that. AND, with all the cyber breaches lately, even if you are legit, it is STILL to the excellent hacker. I would have had trouble telling some one this information in person, much less, have cyber record of it.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Data security is extremely important to us. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My neighbor and I tried to use the site with my dumb smart phone and nether of us could figure it out and did not complete it on the phone. I got an email on my computer that it had NOT been completed. On the computer I could easily log in, use my web cam to talk to the representative and follow along to complete the ID process and could easily go back a page if I needed to instead of looking the the link hidden on the dumb phone page.
Easy good experience, straight forward. It was kind of difficult at first but eventually I figured out how to use the system. The webcam was having issues and it started working in the end and I meet with a representative.
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Hello George! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me