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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Excelente trato muy clara la que informacion y el agente muy amable
It was good up till the part to log in on the IRS website,, couldn't did the Idme green button and it took several mins and was very frustrating,,,
Thanks for verifying my information and making it easier for me
Doing online was a bit confusing. Make sure you have great computer skills or have a cell phone that can do almost anything. OR have someone close by to help you.
Hello Wanda. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
My referee was so pleasant, smiling, she was amazing!
The agent I spoke with went above and beyond to help me with everything I needed help with. I appreciate all that they did for me to help me. The person was also really nice and very helpful.
Hello Ann! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
The process of I'd.me verifying my identity was fast and easy just provided a couple of documents and answered a few questions that was all that was needed. The video doesn't have a long waiting period and was clear and audio was great as well.
Wonderful experience. The whole process walked me through step by step
Easy way to find documents.people talk to me about id.me. I made my recheach about it then I found my result
I am not tech savvy and was intimidated. However, the process was rather easy.
Very good,great I really didn't know how to do this but you walked me through it
I ended up needing a video call. It came quickly ~5 minutes at 1 am EST! The gentleman was great and after showing him all the documents it was done. Approved and able to get to my IRS records.
This experience for me was very important, so impressionable, was very nice the agent was very kind, I feel very nervous because was the first time that I did this and the agent spoke in English and I speak English a little bit and I need a translated. But was very nice is the 1st time I have a interview in a video call. Thank so much
Hello Yusnaby! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
It was quick fast and easy very helpful on the questions asked when they needed to see my ID and other information that they needed I showed and I appreciate the help
I thought it was going to be difficult to use but I was wrong, it was fast, easy and very helpful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me