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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had to create an account to get some transcripts from the IRS and all the steps were easy to follow, and it felt secure.
The ID.me process was used for setting up my IRS.gov online account. The process was fast and simple. Highly recommend if you see ID.me as an option.
I used Turbo tax software to file my income tax return. I never spend so much time based on my previous filing experiences. This time (filed 2022 return) I worked on it for five days. After I thought I finally finish the income and expenses portion, I am on my way to file just one click away. That was when the nightmare started. Then I realized that I have a couple of mistakes which I never think it is important in filing until this time. After several phone calls and on line help from Turbo tax experts I almost gave up e-filing and want to go for paper filing via mail that I don't want to do. So I waited for half of a day to settle my anxiety. I thought I'll give one last try. This time I called Turbo tax on line help and talked to a live expert, after I explain my problem, she said let's try to go to IRS website that no previous Turbo agent suggested me to do.
I went ahead with her help without screen sharing and went thru many hurdles(for security measure) I was groaning and moaning about the hassles. Finally I went in to IRS site to get my official figure to input in Turbo tax 's form. Walla, it worked. I efiled my return at my sixth try. What a relief! PTL.
It was very helpful. The staff was very courteous and understanding.
The man that does my taxes helped me with this. It was easy and didn't take long, with hom helping me.
It was a good experience I enjoy it a lot the lady was so respectful and help me through every step so that's why I say it was a good experience I didn't have no error or problems worker was respectful.
Very happy with the service I got it was very professional fast and easy
I have used ID.me for DMV services in the past, but needed to use it again for a different service provider. Since I didn't have my account information on me at the time, I appreciated the login options on the opening screen (Google, Facebook, etc). The secondary authentication process (by text message) made it simple and straightforward.
Looking to change a user a username I can't remember the other one
It was extremely simple to get my id. The app handled things like preparing my phone, taking pictures, and verifying my license. It is probably the easiest high security account setup I have encountered to date.
This process was very quick and easy. The representative that helped me through this process was very professional and knowledgeable. Had I known it was go to be this easy, I would have done this much sooner! Thanku to the representative that helped me and Thank You to IDme for making this process smooth and efficient.
Was easy to use fast and secure I followed the easy to read instructions and I was very impressed and pleased with the outcome!
At first, I was a bit hesitant to comply, as I don't like taking pictures and putting them on any web site; however, I mustered up the courage and began the simple process that only took about 4 to 5 minutes.
Just like that, it was complete!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elise. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me