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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Professional, I was having trouble getting my login set up. Everyone I talked with was patient and knowledgeable.
First you must create an account, which they need to verify with a text code. Then they need to verify your email address after that. Then they need to verify your driver license and scan your face. I think they are just gathering data for themselves so they can sell it later to the highest bidder.
Nice and easy to follow the instructions, and fast
This sounded scary but it was actually pretty straightforward. The process is a little complicated. It involved starting on the computer, switching to the phone to take pictures, and then back to the computer to finish up. I had never done a task that involved the phone and computer together like that.
I got confused a couple of times. Firstly I scanned my driving license expecting to have to upload that, not realising that the IRS app works the phone and walks you through taking the pictures. Then the phone wanted me to go back to the original browser and I didn't immediately pick up that meant going back to the computer.
But the instructions are detailed and easy to follow. The letter tells you what you need to have ready, the letter, your 1040, and your driving license or other ID. If you have that stuff lined up and read all the instructions as you go through, it's simple and really doesn't take long. I made my life a little harder by not paying enough attention to the instructions.
It was somewhat easy to use. With explaining the next step
Had to wait for the interview. Once it stated was professional and efficient.
It was so easy a child could follow directions if you needed them to and help ya getrdone!
A++++++++
My id.me agent was very helpful patient kind and understanding and I would totally recommend using this service as well I highly recommend id.me for any of you current or future identification inquiries
I little confusing and not mom friendly which I know is security to not keep page open once turn off
Works through quickly to get verified.
Helps get you all the benefits needed in a secure way.
The verification process is so easy and hassle free.
I am more than satisfied.
Good and excellent. Affordable and easy to find. Virginia Maryland Washington
I was well pleased! The agent I spoke to was extremely professional, & I felt that I was totally safe & secure through process. More than that, I was beyond amazed for an agent calling me back after I accidentally dropped video in waiting room preparation. I say "Thanks again!
Just created my account with id.me Yes, it does take a bit of 'work' but with all the evil people out there trying to get your personal information it is good to know that your so very important Social Security Account information is kept in such a secure site.
It was ok I am just not a electronic person. It takes me longer to find things and fill them out. I am an elderly lady and old fashioned so I don't understand a lot of the terms, but I got it done.
I have avoided applying for veteran discount in the past due to time involved. This one location made it easy and quick
Annoying at first because no matter how many times you upload the documents, they will still be unacceptable. Guess it's for security purposes. So, I get it! Just glad it's done.
I was having trouble with the sign-in, so I decided to use ID.me, and it was an easy process.
The process was streamlined and smooth. First time making an account and I'm glad it went by fast!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Doug. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me