ID.meReviews 35,784

I was trying to log in to the IRS website, but my account had been disabled because of this new sign in requirement, ID.Me.

I researched it briefly because I had never heard of it, and thought I might be getting hacked. After finding several articles, and looking at the website, I saw it was legit and created an account.

I was easily able to log into the IRS website.

The driver license photo and face scan was a little intimidating, but the directions were pretty simple. I made a mistake on the first photo, but was easily able to go back and try again. The face scan clearly informed me if I was too far away, or too close and gave you a couple seconds to tell you the scan would start so you would be ready.

I'm anxious to see how easy this will be for signing into other gov websites.

I learned a lot about my cell phone in attempting to get the license photos (front & back) registered and saved, then I learned that getting a selfie with the company's great modern equipment, was a horror show for me--my selfies (after a 2-mo bout with Covid, loss of hair, and wrinkling of skin), were attempted a dozen times and rejected as not matching my license photo. The required intervention of a live person (yes!) did the trick but was still not a 1-2-3. For those who still look like their license photos and are fluent in cell phone features, this should be a breeze.

We've been adding user Id's, email addresses, and passwords for years. The additional steps of uploading photo IDs, more than one, is overkill. I literally spent hours on the task of getting an ID.me before I relented and went to the video method (which was not encouraged on the how-to screen). I had given up one previous time, a few years ago, and foolishly thought it must be easier now. Nope. For anyone who will have limited use for getting to a federal site, ID.me is not worth the trouble.

Spent 1 hour trying to sign in to my account, after being redirected to at least 3 different sites to verify my authenticity and IMPROVE the security of the process only to finally reach a message that my sign in had had an ERROR in the system and to try again later! Not going to happen, all I wanted to do is refill some prescriptions, finally used the old method of calling in my refills that took 5 minutes. Internet has potential to improve things but in the hands of the Government and the VA the vet is forgotten as the user, most are not tech savvy and this is forgotten by the contractors and the selection of contractors. The end user is forgotten and ignored! VA app and sites must be user friendly and intuitive.!