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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Needed to sign up later in the evening while I was trying to complete my taxes. Was able to gain access and sign up when most other services are unavailable. Pleasant staff and straight forward process.
It was great. I was able to take the required pictures and scans with ease and I'm not really great with modern technology
ID.me. Was quick and easy is a great government website
I did not know it existed, after I I completed my documents requested, I checked it out, it's a very in- formative sight. I had no issues and walked right through with 30 minutes from beginning to end. I was advised all information that was needed has been received. That was good to now that another phone was not needed,that all has been tuned in. Thank you.
My experience was really quite easy and undoubtedly secure which is always of utmost importance to most. It took about 5 minutes. Easy!
Very simple, very fast, very clear. I am impressed with the whole id.me system.
It was a little different from last year's id me. To make better I think I'd me should be made easier to use
Hello Nancy. We’re glad you were able to complete your verification successfully. We appreciate your feedback. - T, ID.me
Very professional Your customer service operator have no everything very professionally I was able to understand you with no problems All the other websites have foreigners that you can't understand and that frustrates me this time I was infrustrated and I was very satisfied
This service brought me more security in knowing that my identity is safe. I highly recommend then to anyone who has experienced identity theft.
Very convenient and easy to get my documents that I needed extremely fast. I was directed by IRS to ID.me to obtain my documents and I would use again if I needed to.
Fue una excelente experiencia
Y estoy agradecida con las atenciones
Great and the id workers were nice and professional it was an great experience
It was eashy to set up and great customer service. The video chat was awesome
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debra. We’re glad you were able to complete your verification successfully. We appreciate your review of your experience with ID.me! - T, ID.me