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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Everyone has bad days but the people I had to deal with were rude and not helpful, I was given incorrect numbers to call, false information, m calls were disconnected several time and I was on hold for over and hour when I tried to get through. This was an experience I will never forget.
Hello Juan. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I didn't like it at all. It was very confusing to use.
Hello Barbara! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Gracias por ayudarme a proteger mi cuenta y por hacerme más fácil la verificación de mi documentos y sobretodo protegerlos gracias
I had to do the process many times before it would verify. If people do not have technology skills it is a problem. I am concerned with elderly who don't possess the skills and/or the equipment to even complete the process. There should be a way to contact the IRS easily for help or other options to verify.
Hello Karen. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
The process was too time consuming but otherwise I felt secure in delivering my information I even Google to be sure that it was a secure site and it was so that made me feel a little more comfortable because in the beginning I was apprehensive about giving my information over the internet
Hello Catrice! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me
Was very aggrivating at times. Took a couple of hours and repeatedly tries before I finally finished. I still have no received my ID code but I have received the review and rate.
Hello Cindy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance. We are here to help. —T, ID.me
They may hold your private data for seven years. It should not be this invasive to gain the data I require to begin the process of taking back what little percentage these thieves wish to give back.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance or if you have questions. We are here to help. —T, ID.me
Wonderful customer service, quick and easy. Very polite and nice
Wonderful to see the progress and tho be able to get things done fast and professionally
Horrible
See comments above.
Total waste of time.?
Hello George! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Overall, I felt very safe, secure in all of the processes, confiming who I was, my name change, etc. Very professional as well, during video confirmation, short time to complete.
So fast, user friendly, and has a cool face scanner process. It took less than five minutes from start to finish with wonderful explanations and instructions along the way.
Very pleasant was unable to sign up without going through a host
There was some confusion but everything else was going good so far it wasn't that bad also video person was very hopeful.
Hello Saul. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It was easy and greasy I couldn't even Gerry very fast in the Saturn with one th vest micah men m.j uh
Hello Charles. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonnie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me