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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Took alot of time, with no benefit to me at all. Now I have more of my data stored in yet another place where I have no control and it can be hacked without me knowing anything about it.
It is not only useless, it is dangerous and a technological waste of time. Please kill it.
My experience was very easy and the steps was very secure.
Ok goddamn get to it I been trying to do this for a week
I received a letter 5071c from IRS. I tried to follow the instructions to sign in to answer the questions to no avail.
Hello Harry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
It was quick and easy. Clear with everything it asked for
I can now communicate to health officials that are difficult to contact by phone or even walk in.
Hello Michael. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It took me several hours to complete the verification process. Text message links requiring me to upload photos of my state NYS drivers license failed every time. Mind you I was using a Samsung Note 20 Ultra. Not exactly a flip phone. Trying to find a way to use a computer instead was not easy to find. It took many repears and back and forths to find. An addition aggravation was having to endure a video call to show the license I just uploaded on my webcam. Which the agent couldn't make out. She then sends me the same text message links which failed last time. Only after using a zoom link was she able to read my NY License. If I were pulled over an by a live police officer they would not have had that problem. Relying on technology to handle simple transactions otherwise done in the real world without any issues is not the way to assist people seeking help. The whole process needs to be streamlined.
Hello Ramon. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Fue muy sencilla la verificacion de mi identidad con ID.me, las instrucciones son muy claras y el sistema muy amigable, te dan muchas opciones de los documentos que necesitas mostrar. Todo esta muy bien organizado y te van informando el avance de tu proceso, el tiempo de espera para la videollamada despues que verificaron mis documentos solo fue de 1 minuto y el agente se presento de manera muy amable y las indicaciones muy claras. Es un proceso muy rapido, sencillo y confiable.
Very satisfied with the app. Fast and easy to complete.
Getting the picture of military ID cards in our case was not accepted the first three times. We switched to driver's license with veteran designation and it was accepted. Possibly clearer printing.
I waited no more than 7 minutes and the process was very smooth and secure.
I needed my transcripts to finish my taxes this year and this got me my return from 2021 so I'm happy.
I have no cell phone so it was good that they offered the video chat but of course my computer didnt work so she helped me do it threw my daughters phone.
Have to get verification texts as you go, says to give 10 mins to get, took 45mins. Second one never came and had to repeat the whole process again. IRS slow when you need an answer as always.
Hello Travis! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I need help. Putting my IP address IP pin into the federal income tax and I don't know how to do it I haven't found.
Hello Lewis. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jim! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me