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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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A detailed process with many steps. Each step worked flawlessly! Appears to be a very secure process. I was very impressed with the process I have not seen in any other on line process.
Hours of time flushed with setting up ID.me, and then there will be an issue paying the taxes, most likey it wont be able to verify your identity and will give no such clue as to what you need to fix, even though you have copied last years tax return information into the form. Im out...
Horrible. No stars for my experience. If I could give negative stars, I would.
Hello Brad! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I appreciate it your good job, excellent team. I hope you will continue your good work, facilitating the steps to continue with my current process, quickly and safely. Thank you so much.
Still a little nervous giving information over phone
Hello Rebecca. We’re glad you were able to complete your verification successfully. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Great and good Stuff good quality indeed necessary for the future of technology and identity
Hello Rupert! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me
Very great work and great customer service and I recommend that y'all had everything done
Make sure you have your documents it's getting serious.
Good customer service. It was easy and fast. The lady on the phone was respect.
Agent was polite and eager to help get my identity verification completed
I had problems setting up and accessing my account. I had to have my tax advisor help me.
Hello Carol. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It was an excellent experience. It went fast and simple.
My experience was comfortable and the person who I did the meeting with was nice.
Finally an option for security authentication that is easy and truly secure. Can't wait to see where this gets rolled out next…online voting?
This was my first time apply ID me, I have nothing experience with it. I was a little nervous at first, but the application went smoothly and was very successful.
I went through the whole process of getting my name changed so I could get my taxes from 2021. When I log in through ID me it still has my maiden name that you all were supposed to correct. I would like to know why? I thought that was the whole point of me doing that was to show where I changed my name?
Hello Danielle! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me