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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This was my first time apply ID me, I have nothing experience with it. I was a little nervous at first, but the application went smoothly and was very successful.
I went through the whole process of getting my name changed so I could get my taxes from 2021. When I log in through ID me it still has my maiden name that you all were supposed to correct. I would like to know why? I thought that was the whole point of me doing that was to show where I changed my name?
The process was quick and easy. Easy to follow instructions and verification came quickly
It was fast and easy! The representative made things as smooth as possible!
The steps were explained and I had no problems. The live video chat was a perfect way to verify your identity.
My agent was so helpful,it was easy for me to talk to her.Oh yeah it was so quick, I was impressed
As i said in the survey, I had to upload my driver's license many times, ID.me forgot my cell phone number, and I had to finally resort to personal Zoom meeting.
Fix the bugs in the system!
Hello Rolf. We’re glad you were able to complete your verification successfully. We appreciate your feedback. - T, ID.me
The process moves along at a nice steady pace. Everything needed to submit we use all the time.
Using ID.me was a quick and secure to verify my identity. I felt completely safe using their service.
Yesterday I was on hold for 45 minutes and nothing was accomplished. Today I did what i needed to do in 15 minutes.
It was good I had everything I needed. The lady on call was very helpful.
I always take surveys because a person's customer service is very important, this survey was simple and asked needed questions. I think it could be shorter though.
It was fast, good connection,and good security to not have to worry about security or fraud from someone.
ID Me was a quick & uncomplicated process. Some ID verification processes are so confusing. Not ID me. It was quick & simple.
Fast easy and efficient agent was prompt straight to the point and very friendly
Todo fue excelente y con profesionalismo
Seguro y completamente seguro
It was very satisfying to talk with you about situation and I got a quick solution of issue. Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Danielle! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me