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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Not to good and I had to fite it get my money and no it's not going to good for me I just want my money
I did a good and great experience. I did not any problems.
It was a good thing and on time for me. It was quick and easy to do what I need it to do for me. So I say keep up the good work. Congratulations from me
Very good and the lady was very nice and efficient at her job and she did it very quickly and was very nice
It was very helpful and simple and easy to do you don't have to leave home you can do it right from your bed
I need a copy of my transcript, I was dreading going through all thr trouble of loading my ID but it was fairly quick! It was fast, and accurate.
Great experience with the agent and very patient this was my first using video chat and she walk me right through with no ploblem. Thankyou very much
You did a good job, and after all these years it is nice to be able to show the card.
I wonder what happens if i no longer want a cell phone or more devices
It's very hard site to navigate the site. It keeps asking me to very that I am a nurse, even though I verified already. When i sign in it doesnt seem to realize i am verified already. Something is not linking between the verification process and the sign in. It. Also took a long time to get verified the first time, and too much personal information was asked for.
Hello Lydia. We’re glad you were able to complete your verification successfully. We appreciate your Feedback. - T, ID.me
Awesome site very easy and real fast response great security
Hello Bobby! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me
Good customer service and fair enough for support and assistance
Friendly people solved my issues really quick like in a timely manner
Amazing customer service help me out a lot great communication
Was very helpful and I was help very fast and the agent was very helpful
The guy was very pleasant. And this website really helped me. I thank you guys soooo muchh. Happy new years
My experience using ID.me was seamless. If only elections were this secure!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me