Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Thank you Daniella for your patience and expertise in walking me through the issues I had with upgrading my myhealthyvet account.
Good and easy jdjshshxbfb hdhdhshxbxbxbxnxhshshshzbxbxjxjxjxhxjxjxhxhchxhxbxhxhsnznxjnxnxbxbxbxbxbxushzbzjxjxnxnnbzbdbdbzbx
My experience this time was okay. However... https://www.bbb.org/us/va/mclean/profile/identification-bureau/idme-inc-**************/complaints
Great...didn't take a lot of time either, user friendly, biometrics wasn't long...updated program as well
Ddid not function as planned. Instructions misleading. Took over 3 hours! Im only completeing this because i was so frustrated and upset.
Hello Lynn. We’re glad you were able to complete your verification successfully. We appreciate your feedback. -T, ID.me
My interviewer was very polite and quick. After everything TWC put me through I wasn't nice but they were anyways.
Hello Carol! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The guy was very pleasant. And this website really helped me. I thank you guys soooo muchh. Happy new years
Data Miner, Nothing more. Period! Who in their right mind would volunteer giving out personal information, another markie suckergerg,
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Great experience nice commutation skills. Really respectfull such a kind leaidy, open to all of my thoughts and very patient with me.
Simple. Fast. No Hasle my agent was very helpful and extremely proffesional. Entire call lasted 5 minutes if that.
Hello Kameron! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, -ID.me
My experience with ID Me was an excellent experience, I found them to be very professional and make you feel important
Sincerely
Aaron Wright
Hello Aaron! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Forced to use this service if I want to access my unemployment insurance benefits.
Nothing to explain exceept I only used ID.me on the data base to verify military service
VA DOES NOT RECOGNIZE IT. After going back and forth with text messages to verify and everything is OK still denied. Worthless.
I Am A Person Who Uses My Phone Primarily For Phone Calls Only But Found This To Be Easy And Efficient Well Done
Hello john! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Difficult, but I am willing to keep at it until I can do it myself as I did several years ago when I was much younger.
Process was pretty straightforward and simple, just thought it was weird that Military IDs were not considered a valid form of ID.
Good it was satisfying and I think that I ID me is a good choice to make more people should try to use it and it's a good website to go to thank you.
I have been trying to get the slightest bit of help since being wrongfully terminated. I lost my job as a pharmacy operations manager at Walgreens due to my pregnancy and incorrect documentation from the other members of my staff. Since then, I haven't received stimulus checks, unemployment, COVID relief checks, or any of the government assistance that I've see broadcasted everywhere. My emails were hacked, somebody was using my linked-in profile for jobs, my social security number and credit were being used somewhere- it was a mess. After being placed in a women's shelter I decided to give it one more chance with ID.me. I was hopeless, but one video call with their agent changed my entire Friday around. The gentlemen was well-informed, and I wasn't given the run-around. Other phone calls have led me to do redundant tasks, like submitting paper applications because the agent couldn't process the online one. When you are homeless with an infant. Walking to an agency in the middle of winter to hand in paper documents- let alone even finding a mailbox to even receive the paper documents is an impossible task. It seemed like everybody was too busy to help a homeless mother. This agent took my call close to closing time on a Friday night with my daughter in hand. I'm sure he was ready to go home but he was so patient and understanding. I could really go on about the professionalism this man provided, about his mannerism, and most importantly his knowledge of the job to make things easy for me. Not misleading me or giving me information that was oxymoronic, or that another agent had previously either confirmed or denied. But to keep this brief, ID.me was THE ONLY company that has provided me with such great quick service and care. I wish they could staff the entire population because one short video call restored my hope and faith for a better tomorrow.
Hello Kierra! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Although it took a bit of effort on my part we got through it and I feel very secure with this app
Hello Lynda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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Hello James. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me