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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Awful, 2 hours of calls, zooms, texts, chats rooms, 2 agents all to get me verified. The codes never worked!
I would highly recommend using ID.ME. I was a victim of a fraudulent unemployment claim. Thankfully with their help, I was able to reclaim my identity.
Nice, strong and secure because it provides security apart from a series of access and the way to test the validation of the information.
Older people (I'm 75) are not as computer savvy as younger people. Not everyone is able to take photos, place them in a folder, retrieve them and send them to others. Some people do not know how to take video selfies and send them to other people. Some people do not know about preparing taxes or even know how to read tax returns. All very confusing.
Please IRS make it simpler...
Hello Mike. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I've used ID.me with the Veterans Administration, beard care companies, and now home improvement companies and it makes it so simple to apply for Veterans discounts.
GREAT INTERACTION AND THOROUGHLY HELPFUL THE AGENT WAS ABLE TO ID ME AND I WAS ABOUT TO GET MY IP PIN.
The process was really quick and smooth! The steps were easy to follow as well!
Sorry,ID.me but this site needs to be simple, not complicated.
Hello Dorothy. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I like the simplicity for using I.D. Verification.
It was pretty easy just need a few adjustments to the being able to upload my form for address change
I was very frustrated a lot, had a lot of questions and no body to asks
Hello Sylvia! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
We wondered if it was a Scam to somehow get the Refund from People, so I waited a while and talked to Friends and Family.Most of them said don't do it. So I checked on IRS on Line and it left me with a better feeling, and went ahead with it. The Security was good, but the rest could be a bit improved. So now can't wait to see how long it takes the money to hit my Bank. But it could confuse older People...
Hello Margot. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
You misspelled my name right that's a real problem for me please correct Your error. I have you my drivers license ID and facial recognition And you still misspelled my name!
Hello Yolanda! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Lady at Jackson Hewitt new how to guide me the way to go. Video call was not a long wait and was very helpful.
Process was easy. I would recommend using this verification system to my friend's if necessary.
Can't get the selfie thing to work. Prior to that I was having a hard time getting a pic of my license. It said is was expired, just got it a month ago! Going to get an extension on my taxes.
Hello Ann! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
They tell the IRS they can't verify me, but I can't do anything about it. So glad this was outsourced!
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me