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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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We wondered if it was a Scam to somehow get the Refund from People, so I waited a while and talked to Friends and Family.Most of them said don't do it. So I checked on IRS on Line and it left me with a better feeling, and went ahead with it. The Security was good, but the rest could be a bit improved. So now can't wait to see how long it takes the money to hit my Bank. But it could confuse older People...
You misspelled my name right that's a real problem for me please correct Your error. I have you my drivers license ID and facial recognition And you still misspelled my name!
Hello Yolanda! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Lady at Jackson Hewitt new how to guide me the way to go. Video call was not a long wait and was very helpful.
Process was easy. I would recommend using this verification system to my friend's if necessary.
Can't get the selfie thing to work. Prior to that I was having a hard time getting a pic of my license. It said is was expired, just got it a month ago! Going to get an extension on my taxes.
Hello Ann! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
They tell the IRS they can't verify me, but I can't do anything about it. So glad this was outsourced!
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Everything went as directed except I forgot to remove my glasses, so my selfie was not authenticated so remember, even if you can't see well without your glasses, remove them for you selfie.
I was unable to complete the task of verifying my identity with the first option of uploading photos of my ID, but with the video chat option, I encountered an extremely kind and helpful agent who made the experience pleasant. I recommend just going with the video chat option and skipping the first option.
Hello Cheryl. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Great something new, helpful maybe next year will be faster on my part
My agent was fast and used all tools to help me understand how this works!
I keep getting my Id back again why. My friend sent my drivers license and it picture of. Then you sent me a survey why can't I get in
Hello Patricia! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Had to look up my tax archive to get AGI for this year's tax prep. Most of the process was user-friendly. Had some issues with the ability to take a pic of my ID and get it to move on to the next step. Had to figure out after multiple tries to upload from my gallery. No help from the program, it just would not continue. After I got the pics uploaded, everything else went pretty smoothly.
I found the ID.me experience beyond frustrating. I understand and acknowledge the need for high level security, but I think this program might have been designed to be more user friendly.
Hello Pamela. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
This was fast and easy, but still very friendly and professional at the same time.
It was easy, quick and secure process! I am not technically savvy person but they made it all easy for me!
How does this site even exist.
The amount of invasive information they take can't be normal?
It was easy n the lady was wonderful. She was kind d and sweet. She made it easy. She was also polite. I am very satisfied n happy thank you very much
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Margot. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me