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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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As I titled it, the human/Agent makes it all easy for you.
They are professional and very competent. They are very patient and will help you in any way possible.
My problem was with getting to the Human/Agent, in the first place.
There were a number of problems with trying to get all the documents to square with each other if you don't have gas or water bills.
My piece of advice would be to stick to the State Driver's License, W2s and the Health/Insurance card.
And make sure all the info on each match.
Also have a computer whose audio and video work. Or inform them that they can only contact you by phone for the Video chat. Saves a lot of time and frustration.
It was quick and easy also the guy that help me was very helpful and talked me step by step with it
I completed my veteran ID.me verification form with Lowes. How to I now verify my veteran status when shopping at a Lowes store?
Completely satisfied either the entire experience.
Through and complete process in accessing ssa. Verified my identity
Not a pleasant one but I understood why the process was performed that way.
My experience was a thorough, 3-step authentication process. It consisted of biometrics, documentation and a live personnel who completed its verification.
I can't thank you enough. I am now able to go to ID.me and pay my taxes online no matter where I am...
Very prompt and easy to get things done! I will be using this site a lot more now!
The process was fairly quick and easy. Everything needed was presented upfront. I was able to get everything ready and processed. The whole procedure was private and secure. I felt none of my information was going to be available for anyone else except the IRS in their department. This was a secure site everything need it was ready for me to get on and see my information and proceed with my taxes.
Was great experience fast and easy. Even know I'm not good with technology. Just took me few minutes to register.
Overall my experience was really great and the log in process was very fast. Sometimes the wait can be long but worth it!
Overall I was satisfied and resolved my issues. C. Bc
Once I requested to have a real person verify me, the 30+ minutes of aggravating input I indured, was finally over. Happily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eugene! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me