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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Excellent service and experience. I am satisfied to use ID.me to connect with Internal Revenue Service and Social Security Administration to file 1099 and W2
ID.me should be easily visible on the page ow website where applicable.
Was in a pinch to get a bunch of things accomplished today, that all hinged on me obatining some tax information that I could not readily locate at home. Being able to access irs.gov by utilizing ID.me was a great help and allowed me to get things done without delay, dealing with bureaucracy, or waiting on hold for hours.
The steps were easy to follow and the process was easy to navigate. All of the information required was sensible and easily accessible (just my driver's license and personal information).
Created ID.me account to verifiy government status for access to Oakley SI deals. Instead, I get access error: "You have not shared your ID.me verification with Oakley SI, please click "CREATE AN ACCOUNT" below to continue". There are no instructions on either company websites of how, or even if, I can correct this.
I'm very frustrated with ID.Me you guys are a 3rd party system that should make it easier to obtain important documents from government sites. But it's not I've been putting tickets in all day and still haven't heard back from anybody in regards to anything. You need to hire live representatives and have a number so issues can be more resolved easier makes this process more difficult than it has to be and then we have to upload ID and do a face stimulator that doesn't even recognize our face its insane and I'm annoyed
Like nothing I never did before. It was an amazing experience that I wasn't expecting to go through ever in this day & time.
Muy buena atención y amabilidad en todo momento la verdad muy complacido gracias
The services was faster and easy. Good services and very professional.
My ID.me account was suspended for no reason just immediately after verifying my identity on a video call with a trusted referee agent, after trying to get my identity verified myself for three days and not being successful at it
No fue como lo esperaba pero me ayudaron amablemente
First we going back to the beginning please do share the your and this is optional too thank you
The process was detailed extracting enough information to ensure it was actually me logging into my account.
Bad. No one is available to help. I kept getting the same screen. I tried to go in and enter my credentials manually but unsuccessful. There is no one to assist you when this fails
Muy buena revisión de documentos hasta que no está todo en joden tu nombre y toda tu información que pusiste te deja Aser la videollamada
Very easy to navigate through as long as you have all your personal information at the ready.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members