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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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So I had a broken cell phone and needed to replace it as we have an adoption appointment on the same day the phone is cracked beyond repair or use. The awesome professional salesperson at Verizon saw that I hadn't been receiving my military discount and wouldn't let us move on until i had my account set up to acquire and use the discount. Between her(Megan) and her Manager( Ray) they were able to swiftly walk me through the ID.me website and Verizon and apply the discount. I felt safe and secure uploading my needed information and have heard nothing but good things about ID.me. I just wish I hadn't let my pride or stigma prevent me from taking advantage of the veterans that are offered through ID.me. For any veterans who haven't done it yet. Do it. It is an easy, quick breezy process with ID.me.
After receiving a Letter from IRS, re: Requesting more identity verification of me, I followed through immediately. However, my efforts to Self Service Verify didn't work, so I did Verification w/Video Chat Live Agent, and got the Verification Process completed. Thank You!
I am trying to finish my self,but need help,customer service just guides me to finish in good manners.
Very satisfying for the reason that it explains everything and easy to do
Entered all requested info then when trying to login, asked for a PIN. I don't know how to get or create a PIN.
I found the procedure to be clear and straight forward.
It's not too easy that it would make a person question the security levels and it isn't too complicated making it impossible to accomplish!
The ID.me verification welcomed me into the system for creating an account and enabling multi-factor authentication on 8/4/23. They didn't verify me and I had to send my drivers license and selfie a second time. Finally on 8/7/23 I was verified. This delayed my applying for benefits.
Awesome and easy to apply. And most of all. Very helpful reliable service.
Excellent service and experience. I am satisfied to use ID.me to connect with Internal Revenue Service and Social Security Administration to file 1099 and W2
ID.me should be easily visible on the page ow website where applicable.
Was in a pinch to get a bunch of things accomplished today, that all hinged on me obatining some tax information that I could not readily locate at home. Being able to access irs.gov by utilizing ID.me was a great help and allowed me to get things done without delay, dealing with bureaucracy, or waiting on hold for hours.
The steps were easy to follow and the process was easy to navigate. All of the information required was sensible and easily accessible (just my driver's license and personal information).
Created ID.me account to verifiy government status for access to Oakley SI deals. Instead, I get access error: "You have not shared your ID.me verification with Oakley SI, please click "CREATE AN ACCOUNT" below to continue". There are no instructions on either company websites of how, or even if, I can correct this.
I'm very frustrated with ID.Me you guys are a 3rd party system that should make it easier to obtain important documents from government sites. But it's not I've been putting tickets in all day and still haven't heard back from anybody in regards to anything. You need to hire live representatives and have a number so issues can be more resolved easier makes this process more difficult than it has to be and then we have to upload ID and do a face stimulator that doesn't even recognize our face its insane and I'm annoyed
Like nothing I never did before. It was an amazing experience that I wasn't expecting to go through ever in this day & time.
Muy buena atención y amabilidad en todo momento la verdad muy complacido gracias
The services was faster and easy. Good services and very professional.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members