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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Every thing is ok.
I was able to calmly answer the all questions.
The questions were important and understandable.
Fui e inmediatamente Vanessa Colon me asistió y fue de gran ayuda. Ella tiene experiencia y muy servicial
Used this when changing my password for the IRS generally it was easy to use and agent was great on video connection
It was fast and pretty simple to do,the instructions were straight forward and easily done.
If you are having password and or account suspended issues, you will become extremely frustrated with their chat bot only responses and emails
After uploading a file, the display had a
When told I need to register with ID.me to sign in ASAP.gov, I was not excited. Previous experiences with ID.me have been nothing but a hassle and fruitless.
For me was easy to enter all the information, the page is very secure. So in general all was good.
Signing up for ID.Me was fast, ready, and most importantly, Secure! Just follow the few sign-up steps and it's worth the few minutes of your time!
Son muy amables, y resuelven rápido, y era tarde e igual me atendieron super bien con traductor.
I wish I'd grasped at the outset that I needed laptop (for interfacing), smartphone (for photos), and Driver's License.
I also wish I'd known an immediate selfie would be required (because, OMG, I hope that photo never makes it to the Internet)!
Not much to the app and a little confusing with operating choices
Tener mi informacion de impuestos de una manera practica, sencilla y en forma segura, fue de gran utilidad para mis fines, ya habia perdido mi declaracion de 2020 y 2021 de todos mis registros. Al fin las recupere despues de meses de busque por todos lados
I was great. I really appreciate the professional way that she talks to me and made sure that my information was secure.
I was very happy happy happy
I was happy till I had to do this review
Don't really know until I get accepted or approved
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members