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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience with ID.me was extremely good. The person I got was extremely professional & kind. I definitely recommend using their services.
I was able to reach an agent in a short period of time. She was courteous and helped me to complete my task. I would work with her again if I had the choice to.
Es demasiada clara, sencilla y rapido en sus pasos. Excelente aplicación.
I like the ID and verification part of signing on to the account, but the other part of the security account could be a little less lengthy going back and forth with log on.
It was very easy how to get the documents Yu need an have them verified. An
It was amazing that the agent was there to make sure that all of my documents were correct
Drivers License Pictures Front And Back Is Not Good Enough For These Bastards... They Now Gotta Go And Collect Actual Current Video Imaging Of You To Add To (And Sell To) Their National Data Bases.
It's a necessary evil but I find it difficult to do. One little mistake and you have to start over.
First of all I wanna thank the staff member that help me through the process for making the experience easy, safe and fast thank very much once again and secondly for the guidance that made it very helpful.
Used I'd.me to access VA website. Had to verify my identity with I'd.me and it went fine.
I am about as non technical as one can be. I HAD to register because I couldn't get IRS transcripts without it. It was easier than expected. I took a picture of my drivers license. A selfie. Answered questions. Done!
I felt it was safe and secure and I'm happy with it with my experience.
I used IDMe so that I could send secure messages. The process was explained well and I was guided through every step of the way. The use of the facial recognition worked very well. I was concerned that there would be a glitch which happens so often with other sites, but it was perfect.
I found it to be very simple and pretty quick. The information required is quick and painless. I took a picture of my DD214 which was a rough copy to start with (I lost my original records in a fire), but when I sent it, there was no problem at all getting verified. Would strongly recommend this to others, based on my experience.
It was awesome customer service and also great support
This app is very user-friendly and easy to use. They have detailed instructions if you need help along the way. I have never had any problem adding sites to my wallet. Also, if you are associated with the military when you are ready to buy an item, check out with ID.me and you will receive a discount.
So far no complaints all your IRS information is right there have not really explored yet but I'm sure it will be quick easy way to access private information
The agent he was very professional and he was very professional.
Fast. Simply and professional.
And mostly secure and provide the extra help you need
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members