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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Just excellent. Quick, easy process. Engaging and informative agent. Good job!
I hate that accessing so many sites requires ID.me because it has taken up so, so, so many hours of my time to get it to accept photos. It never works the first time, and may get around to working at some point hours later. Users shouldn't be required to use such a sorry product.
The process of determining my identity, despite my lack of English speaking skills, was done well and accurately. I am completely satisfied with the performance of the relevant official.
Glad to see such security to make sure the data is protected
Well questioned experience. Both video and software is easy to fill.
I just safe knowing my private information will not given out to undesirable avenues
My experience was wonderful the agent was extremely professional and nice.
I had misunderstood when signing up for Medicare regarding disability. I was able to correct that, but, now must wait for another month before my phone appointment to get Medicare. It was my fault.
Realizar todo el procedimiento fue muy sencillo, rápido y seguro. Lo recomiendo
Very easy and understandable. Self explanatory and secure
Actually helped! Everything went smooth didn't have any complaints. I understood everything what was said, I actually satisfied. I want to say thanks for you guys support
Was great,
Easy to follow along,thourough, and extremly understandable, as well as giving me a great,terrific wonderful sense of security
My experience with ID me was fun at first, untill I had to keep submitting my photo ID verify, like every time something went wrong. Like 5 times of more.
It was very easy and secure as long as you know you're login information.
I'm use to hurry up and wait from my time in the military, but this software is fast and easy.
The directions to register on ID.me were confusing, in my experience. Several times I thought I had accidentally terminated the process, only to discover that it was still under way. The photo requirement was especially confusing -- did I submit the picture correctly? Was it accepted? In the end, I somehow got onto the IRS site. I then downloaded all the documents I could possibly need, certain that I would never get into the site again -- and I'm still convinced of that. Very confusing! Why don't they test this software on real people?
The young lady who helped me was so kind and patient with me, not being tech savvy, she helped me in such a very compassionate and caring way. Thank you young lady.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members