On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Me sentí muy bien con el agente que me explico y me atendió muy bien
Dificultades para entrar aunque tengo la contraseña
Tenía que pedir una clave nueva cada ves que entraba y muchas veces tenia que cambiar la contraseña aunque ya la sabia de memoria
This process was easy to follow and made me feel secure that information was being kept private.
Awesome but no payment arrangement online so add that option please
Awesome experience at your store the clerk was gorgeous as well
I would like to receive my Letter of Non-filling 2021
They were very professional from the start of the conversation very polite and answered all my questions and make sure I did have anymore before we disconnected.
Set up and log into ID.me is OK.But trying to use it is hopeless.In my case trying to log into MySocial security site.Also support is none existent.Automated support just gives you a run around.
Used it for ID purposes at 12am... couldn't have gotten the process done from anywhere at that time...and I didn't have to leave home.!
I was stressed at first but once I spoke with the agent everything went wel and my stress level dropped majorly I could feel the relief as soon as she appearred
Not helpful or can help properly no help help can't log in to get my up pin no help at all customer service to difficult to use can't understand what I'm doing need more assistance instead of pre-programmed responses.
This process was very easy. I had a short video conference with an agent, showed her the physical copy of the front and back of my social security card, and the front and back of my active state driver license. This was needed to prove who I am. That was it. It took about 10 minutes, very easy as long as you have the correct documents.
Buenisima y Segura facil de husar y de manijar una experiencia
Trying to access new account and get the following error message: The Organization you chose does not have the associated roles required to access your requested application. Please select an Organization that has the correct authority to access the requested application to continue.
We should make more veterans aware of the access to VA materials through ID.me. Service Officers and everyone else should provide knowledge about the tool early in veterans' journey with the VA.
Service Officers should provide a simple explanation and pamphlet about the access tool to veterans upon their first visits.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members