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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Most outrageous time consuming circular jerk. Redundant circular verification texts, errors, no help, and even after days of effort and finally setting up account...ERRORS! No ability to access IRS account more circular verifications with no way out or in. So mad and frustrated right now. Look, I'm competent I can work these apps, programs, and processes but this is a complete mind fk.
Las personas que nos atiende son amables, comprensivas y atentas, si no hablas inglés ellos te ayudan con alguien que habla tu idioma.
Just when you're about ready to roll your eyes with the verification/security measures you're all finished! It's that easy. And I believe, very original.
Having unsuccessfully tried for the better part of the day to correct a mistaken entry on id.me, I spoke with a service representative who was unable to help. I am unable to lo into my corporate EFTPS account, which I have used for over 15 years.
I give a five star my representative was very professional knew the information very quick eye contact as much as possible very polite respectful Helpful I would love if all customer service representatives were like her I wish I could remember her name if someone could reach out and find out who took my video chat please tell her that I said thank you and see overall satisfied indeed
I felt that IRS team are as police men. So I was so nervous. The last Sunday evening IRS called me that I had to prove on the video such as Passport, Social security #, Drive licence. First time I was scared but I saw worker who is very kindness with smile, she makes me calm down. I felt no more nervous. So I smiled too, unfortunately I forget my nice worker's name. I have to write down but my apologized.
Thank you so much all your IRS teams, working hard even Sunday evening.
Very easy to use
Very simple
Easy to read and understand. Helped me with written instructions
It was confusing and long. I prefer short and simple way of protection.
I have tried for 6 months to login to ID.me been to the DAV and tried the 800 number and I have yet to get login done.
Todo fue fácil, rápido y sencillo, tuve un pequeño inconveniente pero el personal resolvió rápidamente.
Short time, fast response, confirm the current status!
Refreshing Rewarding outstanding satisfaction magnificent it easy and understanding the system basically show you step by step in getting you on the path you need to be on
Me sentí muy bien con el agente que me explico y me atendió muy bien
Dificultades para entrar aunque tengo la contraseña
Tenía que pedir una clave nueva cada ves que entraba y muchas veces tenia que cambiar la contraseña aunque ya la sabia de memoria
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members