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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience with ID me was easy and smooth to navigate each section of question
Seems like ID.me is the only window to my organization's IRS site. I've already been through the process with pay.gov and login.gov this year. At least with them, I could actually get to my IRS account. Now, after going through the effort of setting up the account, I had to submit biometric data. In the end, I could not actually get to the account itself. It should not be this difficult. Is this part of a Republican plot to besmirch the IRS?
This process led me in circles for 3 or 4 hours before I finally made it through the ordeal and received confirmation that my identity was verified.
I kept getting stuck on the facial recognition part of the process but when I finally figured it out and got past it the rest was simple. The agent was great.
Site can be very picky and does not keep your information on the site when you have to resubmit documents. You have to keep adding all information over and over
I can tell the IRS went to great lengths to implement a process that would protect the public against identity theft and ensure privacy. I believe ID.me does this exceptionally well using the latest technology. My rating reflects some initial difficulty with using the software as I got error messages. But once everything was corrected, it went really smoothly. In fairness, some of the difficulty could be my own technology limitations. Very glad to see taxpayer dollars invested in such an impressive internal control. Money very well spent.
I was impressed with how high tech and easy the process was, and it was neat seeing all the ways they could confirm my identity
Smooth and easy instructions. Setup directions were through, both digital and facial registration were used.
Describe easy, quick, informative and educational.
It was very difficult to register when I was outside of the U.S.
The verification video approval was very quick and professional.
The agent who had helped me verify my ID was the leading example of the kind of represtative you would want to have help you with the security of your account verification. Cool, calm, collected, approachable, thorough, patient, respectful, and above all completely and totally professional! Stars all across the board!
Wasted my time... After entering my data on the California Digital Vaccine Record for Covid-19 it failed because of ID.ME went south on me.
I was able to maneuver through the site until it asked me the use my passkey via bluetooth as an option to reset my password. I am not sure what that means. Otherwise, the site is awesome!
This was my first experience and was good. I'm really satisfied with their employees because they treated me well
Easy to use and quickly completed. Easy to get my RX refills
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members