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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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If you try to get ID me account set up online that's a freaking nightmare the only way you can actually accomplish it is to keep trying until they tell you to contact customer support and do a video and the people there will help you get it set up otherwise it's a nightmare
I had a great experience because the process is so simple and fast!
In previous years and experiences I didn't like the verification process. This time super easy.
It took several hours to complete the process as none of my live video pictures were acceptable. If you don't have high speed internet, you will have trouble
The agent was very helpful very knowledgeable and very patient.We got cut off twice but the agent stayed with until we were able to connect.
Excelente y rápido protegen la seguridad del cliente
Atención excelente y muy entendible de la persona que me atendió
Took many attempts over several days and still having problems with error messages after verification that I entered proper information
I'm satisfied with approachable and patient staff. It's my great experience and very convinient to meet my needs. Thank you so much
Horrible.was sent to all different places and none of them fixed the problem, which was the ability to sign in and pay my Federal deposit.
The ID.me, I believe, had been through some good process improvements. I was able to get verified with my credentials, in short, simple steps.
Setting up my ID.me account was very easy. Navigating from screen to screen was easy to understand. Steps for projecting my ID was very secure.
I like chicken about 10 times trying to verify before I got it, right
On my experience this is a good thing to try compared to other's thank you so much.
It was very fast, right to the point, very kind and helpful for my first experience.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members