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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Please my account is temporarily locked
And I need it to be active again
I'm 67 years old, not very computer savvy. But I was able to navigate the system and able to obtain the information I needed.
Good review and a way to retain information about people experiencing
My experience was great! The staff was friendly and knowledgeable.
I learned everything I needed to know for filing my UI claims and more.
Hi!
When I go to certify my weekly unemployment claim, I go to dol.my.gov
This then takes me to NY.GOV ID
When I try to sign in, I get a message that says that I do not have permission to preform the requested action
What should I do to correct it?
Thank You!
David Gittleman
*******361
It was in detailed follow steps. It explained what you needed, it would tell you how long each step was gonna be. If I had to I'd my self again I would definitely use ID.me
The real time video with representative is a awesome tool to secure your identity from being hacked Thanks again
Simple is always best when comes to customer service. In my past, I was a public speaker and companies wanted me to return, because my presentations were easy to understand. I am retired now and still get request.
It took less than 15 minutes to access my documentation online after using ID.me with my google account. I was so very pleased. Sometimes you have deadlines to get information and snail-mail has it's place, but if you need to send it digitally, this is the right option for you!
My Drivers License doesn't quite look like me after losing 120 lbs. and it wouldn't let me finish the process without using the Video Chat Option. I thought it was going to be a huge long deal but I spoke with a great agent who understood my issue and I was done in minutes.
Loved how quick it was to use this app it helped me with my pictures I down loaded to this app I was also able to get my discount after verified.the tech was so helpful he was quick and showed me step by step on how to get identify myself.
Having to go through ID.me discourages me from using websites would otherwise use frequently.
CAN'T GET THE CERUSTOP WAX FILTERS I NEED FOR MY HEARING AIDS. HAVE CALLED THE *******200 PHONE NUMBER AND CAN NEVER GET THROUGH. HAVE SEND E MAILS AND GET NO REPLY. TRIED TO GET SET UP SO I CAN ORDER ON -LINE AND EVEN THAT WON'T WORK.
The process is very intrusive, and I feel very unncessary. I was very uncomfortable when they use my cell phone camera to take a picture of me for their data base. If you object, you are not allowed to use the Comm of Mass or the IRS websites for tax filing. When I posted this, a thumbnail picture appeared that I have no knowledge of or agreed to.
The girl I talked to was very nice and understands
Fast easy to get though don't take long to fail out
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members