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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Used ID.me for IRS access. It literally took minutes to complete. Tried the selfie with my glasses on, but like the instructions say, it doesn't work with glasses. Try it yourself it's not that hard at all.
I had to log in and out of the site multiple times, re-enter the same information several times and the whole process was very time consuming.
The identification process was quick and thorough. The live agents are professional and resourceful. It's a well thought out product that fits the times we live in.
The website was a little confusing in the beginning as I tried to navigate it the best I could. Overall, the site was smooth to process through all the questions. Didn't spend too much time on it.
I was able to finally get a picture of my ID and do a selfie but, it took way longer than it should have because you need a dark background to place your ID on to photograph it then you have to hold the camera very still to do the selfie and I just feel this is way to complicated for an older person to accomplish just to gain access to their COLA. Many older people do not have smartphones and do not have the capability of doing all of it. I think the process needs to be a little easier for older adults.
All the steps I follow were straightforward. No inconvenience at all.
Las personas adultas en su mayoría no tienen dominio del uso de teléfonos celulares inteligentes,además presentan problemas de memoria, auditivos,cognitivos, visuales etcetc
The "My Social Security" page of SSA requires a US cell phone number. For those of us outside the US for an extended period, this is not practical.
Fortunately, ID.me is equipped to handle two-factor authentication with an overseas cell phone number.
The process was fast easy and simple. The new technology of facial recognition helped made the process of identifying who I am and certifying my credentials safe and secure.
I am retired and I live outside of the USA.
It was very difficult to communicate with SSA and OPM about my benefits I could not get password and
Verify my identity. ID me solved this problem.
I'm grateful for the speed, safety, and simplicity of the experience.
Ita hard to find people that want to help you the rite way
There is a lack of transition between fulfilling IDme requirements and completing the unemployment parallel website. After entering a driver's license photo and a live video ID program, users are abandoned without redirect. Going back to the unemployment website, users find the requirements have been satisfied without confirmation.
ID.me makes indentifying a person quick and easy. It aides the convenience of doing things online and can be a lifesaver.
Sometimes I have a hard time logging in and whatnot so it's kind of frustrating sometimes
Estaba buscando un pago que hice y no aparece en la pagina
Was very simple and easy to do. Just answer a few questions and your done.
Id.me was perfect for remotely verifying the IDs. Overall process was simple, efficient and easy to follow.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members