On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Absolutely disgusting. Having to give my biometric data or submit to a recorded interview in order to set up a payment plan is morally bankrupt. Complete overreach in the name of 'security', of course.
Everything was fine except they only let you do your password twice and I got locked out.
Found it challenging but easy enough to complete. Critical information needs to be difficult to hack and dangerous in the weong hands.
Welcome to an endless circle of a bot help center… which does nothing to actually solve your issue
Took a little longer than expected due to technical difficulties
The process upset me at first because I already had an account for the IRS and was forced to change to ID.me. But once I started the process, it was super easy and only took like 5 minutes! It gave me an extra sense of security in this day and age. I am super happy about this new process!
Excelente muy fácil de manejar, buen trabajo a todos es mi primera ves en esto y s eme hizo fácil y muchas gracia
The processing on this platform is both easy and straightforward. Unlike other platforms, where verifying my identity often becomes a hassle, this system stands out in its simplicity and efficiency. As a veteran who has experienced the complexities of name changes due to divorce, I find the seamless and up-to-date authenticators and performance of this system particularly impressive. Overall, it's an excellent and user-friendly platform.
I need to get to the irs site securely and quickly. It took no time at all
Getting ID checks can sometimes be a hassle. ID.me was seamless from start to finish. Made it easy to know what documents to upload, make slight changes, and good information given as to specific requirements necessary to complete the process with the online agent. 10/10
Spent over 1.5 hrs dealing with going between help on the phone, on hold for a long time then was told had to use ID.me to do what was needed. Spent another 45 minutes plus putting in the information for change of bank accounts, dealing with pain in the $#*! security verifications switching from phone to email and back. Then finally getting the information inputed and saying it was approved to a couple minutes later saying it was rejected. A complete waste of time. Finally, was able to reach the Reno Travel department who said I had to come down and drive the 120 miles round trip to fill out a piece of $#*!ing paper to do it manually. Drove the distance with voided check and the person at window couldn't tell me what numbers were routing and which were account. After 15 minutes of dealing with ignorance, frustration and going to the same window that years ago we just handed in our paperwork and were paid, I spoke to several others in my same situation. We all were just blown away at how incompetent, incoherent, waste of time and money to travel to the place where I had to spend 45 dollars of gas money just so I could get my account changed. You guys are dumb as boots to think your new system is anything but a complete waste of money and time to those of us who you think are able to use it. Bureaucracy at its finest.
After filling out all the information, the system said my name was incorrect. Im pretty sure that I know my name. I also feel that this is a surveillance tool. Very frustrating and no human to help me
After following directions and filling out all the information, the system says my name is incorrect. I'm pretty sure I know my name. Also, doing these stupid picture identifying stairs, etc after clicking I'm not a robot is the dumbest thing ever. Just adds to the frustration.
The service is easy and fast. It is also super practical, because I was able to make my payments from my cell phone.
Got a decent amount of discount. Would have been great if the discount were more generous.
Even though there were issues with the automated recognition of my ID cards, the many options available to rectify this issue was a pleasant surprise to include a video chat with a live agent to confirm everything. The design of the whole process was impressive and extremely satisfying!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members