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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I got an email from SSA informing me that I had a message to view on the SSA website. I went through the whole process of verifying ID.me — I already had a pre-existing ID.me account (which was no longer working?!). I uploaded 600-DPI drivers license images, 600-DPI passport image, and ID.me couldn't read any of them. Eventually, my ID.me had a "successful" verification, but it only kept taking me back to the login page. In the end, I was never able to login to the SSA website and I still haven't been able to view the message. What was the point?
Nice to get recognized for prior military service.
So I had to utilize ID.ME for the ability to get a discount through my Verizon membership and this has made it simple, smooth seamless, and I love that it's available. I thank you guys and all the people that are making it available at your team.
Fast service. I little difficult signing up, but no big problems
Years with your word was your bond now you can't trust no one so the ID is good
My experience with ID was so great and so direct and easy to read and direct and so easy to understand it great
Excelente aunque tuve que tener paciencia al tomar las fotos que en parte no las aceptaba, entonces si se puede lograr para aquellas personas que lo ven imposible
I need to come in and see what some of my past taxes were in. I needed to do some catch up on some other taxes for different years and I needed to see where I stood with you guys. The app was very easy to get along with and use. My drawback is I got to get them printed and I had everything on an iPhone.
I initially applied and sent in my service record DD-214 and never used the program. I found a product to buy, and asked if they had a veteran discount. At checkout they directed me to ID.me and asked a few questions to qualify me. A few minutes later a verification arrived and a 10% discount appeared on the invoice.
Keep ID.me Excelsior.
Keep up with the excellent service
I live abroad. Filling out the ID.me address section is totally inadequate... It has no field for country and the user must pick a US state. Nonetheless my address was accepted, with no country or state and with a 4-digit "zip" code. My details passed the verification process, which included my address. But when I tried to access the SSA site, I was not allowed in because "the information from our trusted partner is not adequate." I assume this refers to my incomplete address in ID.me -- incomplete because it is not possible to complete it in the ID.me form.
It is now standard everywhere else for internet address forms to be able to specify a country and complete the address in a format appropriate to the selected country.
My privacy was very limited and like that not just anyone can try to steal my stuff
Can get the information and apply for the benefit until approved.
I had accessed my IRS account before without having to go through this process; so it made me uncomfortable why I had to do this extra level of security with an already accessed account login.
Realized I was not getting in without doing this, I did it, it worked out very well and I could still use my original password, user name login which helped. I believe it needed to be stated clearer that an added level of verification has been added and will not be able to access my account without this extra level of verification.
Cheers
I've not received my CY22 tax refund ($3k) from tax return filed April 2023. I was hoping the IRS web site using ID.me would help me get my refund. Documents available on the web site clearly showed I was owed the refund. Site did not have any methods/fields to help me get my refund.
Karesse's help was essential to for me to navigate the ID.me setup between my cell phone and desktop.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members