On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was the the best experience I had when I tried it for the first time and I really enjoyed the service
I had to take multiple pictures of my license and passport before they were finally recognized, I had to do the video selfie process multiple times, and even after that, I still had to wait 5 minutes for an agent to watch me wave my license and passport in front of the selfie camera to confirm that I actually had them. What a total waste of time. There are so many companies doing the same thing much, much better, it's ridiculous that this is the company the US gov't has chosen to use.
Simple process. Fast. I can now access other things online with ID me.
Easy to use on my iPad. Quick and fast to load items. Good for the older people.
Couldn't be more satisfied & only have positive feedback
For our over all visit & setting up a new account
This service is totally professional, quickly verified identity. A valuable service.
I don't know, even though the site is secure, people find a way. They always seem to, aince I can remember.
The application process doesn't tell why there is an error in the ID data provided
Found that this verification service was a lot simpler than what I expected.
Had to use ID login to look for my old W2 info. Was able to apply and use the verify in less than 6 mins and able to send my info to others fast.
Mojjjdjejrjrjrkekrkfjvfujennenrndmdnfnfnfnrnjnhfdnnvbmm
My experience with ID me was fast easy and simple. I recommend anybody that has to do it go by the step-by-step.
I am a landscaping labor worker. I do yard service, plant installation and replacement. I repair broken irrigation
Duplicate profiles, two different email addresses. Their virtual assistant is no help.
IRS needs to not use this service!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members