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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The speed at which ID.me operates is truly remarkable. In a matter of minutes, I was able to verify my employment status without any hassle. The user-friendly interface guided me through each step, making the entire experience seamless and stress-free.
ID.me is a fast, efficient, simple, and secure way to gain access to important sites such as government institutions. Super easy to use, it takes only a few moments. What a delightful experience.
It was one my best experience with something new to me.
Thank you!
I waited nearly an hour to talk with a human verifier only to discover that the person was not empowered to answer my IRS question. Online access to my personal data didn't help me answer my question, as I knew it wouldn't. Two days later I merely called the IRS on the phone, and while I waited 45 minutes to talk to a representative, my question was answered.
I was able to use ID me to be registered with discount tire and everything went smoothly. When I tried to be verified on another site, nothing would work. I contacted the support team and after a few days they were able to assist me and get me back in business. Now I have no troubles when I go to be verified.
This experience was flawless! I wish that all online experiences were so smooth.
Happy to use ID. Me. As a firefighter, I appreciate a lots of company show the respect to us.
Was able to verify I am a military dependent and eligible for savings at many sites. I was able to save 30% off Samsung appliances saving me thousands.
I want to make sure that you understand that my experience with Scott today was wonderful! I hope that he is praised for his amazing customer service and his kind, accomodating, and professional demeanor. I give SCOTT 5 stars. 10 stars. He deserves it. My horrifying experience with ID.me and 1 star review is due to the lack of competence, expertise, and communication that I have dealt with for the past 2 months. It's unacceptable. I filed my troubleshooting ticket on September 18,2023. I answered the same questions over and over again. Over 20 emails back and forth. I never had the opportunity to escalate my ticket or speak to anyone until today, even though I requested it through email multiple times. I understand that I'm a nobody to you, complaining about customer service. However the indifference that I suffered affected my ability to apply for benefits while unemployed. I pray no one else suffers the way that I have.
Excelente atención muy amable al atender son muy respetuosos
It was very easy and uncomplicated. The person I spoke to was helpful and pleasant.
It took me up to 4 days just to verify my account and I had to use a different device (Iphone)
The process was easy to follow instructions and felt secure.
It was a very easy process. The instructions they had were simply to follow.
Fue muy buena y me trataron muy bien y salí de mis dudas y gracias por la amabilidad
Fast way to connect to the IRS site/login. It connected me and verified my ID.
It was a ridiculous waste of time and not easy and didn't result in anything
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members