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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This is remarkable. It took a few minutes for a person who is not computer savvy, but it's worth the patience. I can hardly believe a person was available at midnight to do a zoom with me for proof of identification. The customer service representative was professional and patient. Now I can actually access my IRS information without having to call and wait for hours to speak with an agent, who gives me another number to call.
Previously my contact with ID.Me was not positive or productive. For several months I did not get my documents verified or my identity verified by this service, and I was not satisfied with the absence of helpful customer service. November 21,2023 I gave them a second try and they did come through for me with a video review team member who walked me through a complicated process. I got my documents and my Identity verified in the end. Credit where it is due, Great job!
One of the least pleasurable experiences I can recall! My overall impression is that the online verification system is both poorly designed and difficult to navigate - mostly because the part where they wanted me to photograph my documents with my cell phone never worked at all.
And the online document verification - have you ever filled in questionnaire where you had to pick from a bunch of responses - but none of the responses applied to you? They might work for 80% or even 90% of people, but you're out of luck if you're in the 10% to 20%. And there was no place to contact technical support to help resolve the issue.
It was fast safe an legit i love it 3yrs i have problems id me has a new working plan to help me an you
Adidas associates are not really helpful on how to log in and how i.d.me works.
Quick, fast reliable service my agent was friendly professional helpful I couldn't have ask for a nicer person.
The rate my experience with ID. Me is excellent and thank you very much.
Wonderful, overall no complaints. Awesome ability with Federation logins simplicity of login, remembering passwords is top-notch and definitely relieves the stress of trying to remember which password go where, and Margot was absolutely brilliant!
Worst of the worst, some things are best not repeated
May be discrimination
Difficult for a 72 years old navigating between text, web, email and stored photos without getting disconnected and having to start over.
At first I was skeptical, but after reading the terms and privacy agreements and using it myself, I found this service quite convenient for verifying your identity. The facial recognition it a great feature.
I was nervous that I'd have to search through papers, emails and find odd numbers. That wasn't the case! Verifying my self was simple and fast. Very straight forward.
Muy buena experiencia y atención personalizada. Excelente trabajo gracias por guiarme paso a paso
The instructions to use ID.me was very easy to follow. Non complicated steps. Each step of the way the explanation was simple and to the point. As when I went to my e-mail to verify it, I was instructed to go back to my other screen. I had no trouble or confusion in what the step was. Very satisfied. It only took a few minutes from start to completion.
I tried to do the selfie picture identity but after 6 times and no luck I tried the video. Perhaps I did selfie being afraid of being ask many questions but wasn't the case. It was fast and easy. Perhaps faster than the selfie.
My experience with the ID.me agent was right on time and helpful.
Got stuck in a loop and couldn't get verified despite taking pictures of id and facial scans. Loop went on for weeks.It didn't matter whether I was on the phone or on pc. Emailed support and they finally sent me an email link to resume process. Opted for video chat with an unfriendly and not helpful agent. Finally, got verified.
My experience with id.me was great! The agent was pleasant, thorough and patient! This verification method was a much appreciated success and a time saver……. Thanks I'd.me!
Excellent service and prompt responses from the team. You get the information whatever you want quickly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members