ID.meReviews 30,611

Phone verification seems to fail if you don't have a contract with a service provider or perhaps it's not in your name and this probably happens to a lot of people. Texting a code should be good enough which is done as well. This failure will cause the user to have to video chat with an agent which could and did fail as well and maybe the user doesn't have a web cam. The agent instructed me to use zoom after the browser application failed. That worked, but what if you don't have a web cam? You may be able to use your phone? All of this trouble because of the failed phone verification. The phone verification is a terrible idea and whoever thought of it is an idiot that clearly didn't think of the different circumstances in which the process could go wrong. Also, not everyone has a cell phone. It's the worst idea. A good software engineer would have recognized the problems that users would encounter with this method. The problems translate to lost revenue. You should terminate the individual who developed this process and hire someone who is competent. They probably lied on their resume.You could save money if verification worked properly and not have to hire agents to do the process manually. Another possibility is that you want to cause this trouble to discourage users from completing the process? The verification mechanisms were not carefully planned and thought out.

I wasted an hour or so and had to redo several steps. They want your SSN, your driver's license, your SS card, a selfie, and then, after they can't read a great picture, you have to get into a video conference with some foreigner who asks a bunch of questions that you just answered! If you have the option to use ANY other service, use it instead! The minor thing I had to take care of was almost not important enough to go through the agony of getting through this bull$#*!!

Totally wrecked my life. I had to use this service for unemployment benefits. Then I was contacted by a gentleman stating he was with I'd/me. Then after a while I got contacted by someone saying my accounts had been merged? Then suspended. There is no phone number to contact anyone. Then I tried to explain it to Roy the good old chat box. He denied my testimony. In January I filed for unemployment and still to this day nothing. Unemployment says my benefits are sitting there but I can't get passed this crap. Pathetic

I was trying to get a copy of my DD214 discharge papers and was forced to use ID.me and really wasn't happy about any of it. I personally think it's bull$#*! but as a sheep who gets poked and prodded we sometimes get forced by the system to comply with what it wants us to do. It's All Bull$#*!! Collecting our information and probably selling it to the highest bidder. They want me to prove who I am, meanwhile, I got no clue who they are and I'm supposed to just provide all of this personal information to them! What if they get hacked? I dont even know who they are and I'm supposed to just trust that they're ligit? WTF! I dont like it at all. Especially when you're forced to agree with everyone's terms and conditions. There should be a box that you can check to not agree! We should be able to agree to disagree! However, not agreeing will deny you and you get canceled! Who reads all that bull$#*!? Unless you're a lawyer you're probably not going to understand it anyway. Sign your rights away. I did it in a state of duress because I was stressed out about having to do any of this.when it should have took a minute or less to request a copy of my DD214.