From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Outstanding site and took a while to get the hang of it for a veteran who just turned 80. There is nothing else to say in that we have a site to go to for our medical records.
Wonderful easy to use... tax issues were quickly identified. It directed to exactly what I was looking for. I will continue to use it.
Aprendía algo nuevo en esto de la tecnología digital que e e una cosa sencilla y compleja Sencilla por la razón que te va redirigiendo ala siguiente
Easiest way to access your government and resource accounts, top level security.No one but you will ever be able to access your sensitive information.
A trusted source to protect yourself from fraud or outliers. The process was a bit intimidating but every step was thoroughly explained and processed. I would recommend id.me to anyone wanting to secure their important accounts.
Not intuitive user experience.
Personal information should be protected. The side does not assure it's doing it's best to protect the identity. Poor integration with Nevada UNIV site I'm actually trying to login. Some 3rd parties are involved in the process:
Sitejabber, Qualltrix, Google login,... WhU do I need to provide my email twice on this form at Sitejabber site?
Entering data was quite simple but, as a senior citizen, I needed the help of a Millennial to upload my ID. Otherwise, it was pretty user friendly.
I like ID.me because it is a great asset for logging into my important websites. When I use ID.me, I feel confident that my information is safe and not shared with unknown websites.
Signing up was easy and painless. It also seems a safe way to help protect my on-line identity from identity thieves.
I have used ID me for several things to help me obtain services through the VA and receive discounts for being a veteran. I enjoyed how fast and easy it was to be verified. I would highly recommend ID me!
Good. But I am ready to be done with it this survey is way to long bydbhff hgfhgdbb ffhgdj. Jdhxhjxh hxuhdu hdudududu sgvsgh
I don't see the need for another site that I have to give additional info that has been submitted elsewhere
Ok it works for me.
Sorry no more to add
I am busy now go away!
Please quit wasting my time!
Fue una experiencia muy difícil y ala bes fácil por que si tienes mucho tiempo de vivir en tu domicilio sería fácil para la verificaron de tus documentos más que todo por la dirección y las facturas de tu casa y difícil que no tengas mucho tiempo de vivir en un domicilio para la verificación es más costoso por las direcciones cambian
Everything went great.Access to the IRS has been granted. Everything went great.Access to the IRS has been granted.
Lengthy! Nerve wracking! I an unsure about my results as I don't see my photos. I have become suspicious of technology and my safety!
Me enseñaron el valor de tu información personal y la responsabilidad que tiene uno como persona a la hora compartir dicha información
Very good experience and very easy with the questions. The process was completed in a matter of minutes. Thank you.
It was a very easy experience setting up ID me. The app easily walked me through the whole process.
I was having a really hard time signing in to my social security account because I had to change my email. I was a victim of fraud where someone took money out of money bank account, so I tried to sign in with my new email. Impossible. Then I tried my old email address, and I still couldn't gain access to my account. I was really frustrated and that thought: what have I got to lose I will try this process, and it surprised me how simple it was.
My experience was very smooth and very fast. The video call agent was very polite and very friendly with tons of knowledge and experience! The whole process took 10 minutes or less and we were finished.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members