From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
So smooth, easy and intuitive. Not what I expected from a government process. This is an excellent service.
My experience left me to obvious choice to not agree, except maybe a phone call, which wouldn't have been any more comforting. But following directions, it was quick and easy to get this done.
I was suprised that this worked so seamlessly and was able to make my online purchase. Thanks for the genius's that invented this way of saying hello.
I didn't have any problems going through the interview.
Everything went smoothly Showing my documents and proving my identity verification didn't have to be presented twice. Preparation was previously notified before the video interview call
It is very easy to navigate and safe. I have used this several times. I have never had any issues and all my information is secure and safe.
It just was not complicated it walked me through the process I'm not good with complicated procedure and they made it easy
Very user friendly, website works great! Everything uploaded and went smoothly! Only took a few minutes!
Fue muy fácil para mí y lo mejor rápido! Lo utilice y fue muy cómodo, seguro, y relajado! Lo recomiendo para todos!
Not much to say I a real time escape and time still stands still for no one in the mind of a simple minded person meaning a simple life is the lane of obtaining security
It's was easy and understandable. Also it has other ways of helping you out in what your needing help in.
Amabilidad y exelente servicio al cliente con personal capacitado a hayudar en cualquier duda que tenagay el tiempo de espera sin demora
I'm thinking this could be a scam. Not really sure of the purpose of this procedure. I filled my taxes with all correct info. I double/triple checked before I "sent" it.
It was a very easy and fast process which I liked. Didn't have to wait long for the video call and to be honest I thought it would've been more stressful but it was easy!
Easy to sign up. Worth it to get a discount for eligible products from various retailers. Nothing to lose if you don't find a product.
Everything is everything if u want your information spread around and around they should have been did this for the longest time with all hell breaking loose I feel like I'm in a horror from movie
Easy to create a user profile to access a government agency such as SSA. Minimal time was needed and setup went smoothly.
Quick response Used it to access my IRS ACCOUNT. Had problems with the IRS website.
One issue was new phone number.
The experience with learning trial something I've never experienced before and with having a phone number disconnected and trying to choose another number was a little bit difficult to update and to verify and once it let me sign into workerscomp and I updated my banking information it sent me to verify ID me and then I do the verify ID me send me back to the workers comp and then say there was an error so I really never got anywhere
It was easy great people. It did not take long at all and thanks y'all. I would highly recommend it to everyone who has ever been to get a background check done thanks again
Very secure sign in and very easy to use. I highly recommend it to everyone to use.
I feel safe using it and that my information is also safe
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members