From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Incompetence Did all the steps-
No results Called Stanley 1-800 #~ no results Spent hour or more next day on chat with Stanley- no results
Muy buena App muy sencilla y además muy fácil de utilizar 👍, además muy recomendada para subir información personal...
Quick and trustworthy. Recognized by many agencies and companies that I access on a regular basis. Central location of discount profile is maintained.
Very pleasant and it was easy to verify my ID and is a good way to be able to log into ssa.gov they were very pleasant to speak to and they helped me out and the interview the video call was quick and easy
Fue fácil realizar el cuestionario Para poder registrarme y descargar los documentos y su menú esta disponible en muchos idiomas
This was Refreshing for me, it gave meaning purpose and motivation. To know that the System that is being used is geared towards those of us who are struggling with what's going on within the system!
The process was easy to do, it showed how to do every step. It also showed future access to the website and all of the future steps
I started to open an ID.me acct but got stymied at uploading the documents. I finished the process to get access to my SSA account.
I had used my phone to take images of documents, but could not return to the original Tab. I thought I had messed up again. But when I went back to my laptop, it had received & verified my documents. It didn't tell me to return to the laptop - just to "original Tab". It was confusing & frustrating.
El tiempo de espera fue largo y tardado, hay represrntantes que pueden ayudarte con tu verufucacion en español
Muy rápido todo el proceso excelente atención me ayudaron en español lo cual me fue de gran ayuda para poder seguir con mi proceso
Quick and easy.
I would prefer that an email option be available for verification purposes rather than just a call or SMS message.
Use for social security and medicare on line. Check benefits applied on line approval in weeks thank you
Yeah it's great thing or app to have at all times... my experience is I need to change my direct deposits account asap.,.
Unable to complete the account set-up, my husband and I had to try multiple times to even have our data uploaded. We were never able to get to the "verification " part of the process and our refund is still inaccessible. Forced to verify ourselves and our tax return, wondered about other elderly people, those with no means of completing ID me, people with disabilities, those who live far from adequate WI-FI and connection services, with no means to travel to resolve the situation. What an unfair way for the government to keep funding and all of the interest earned through "extending the wait".
Very professional! Easy to understand.
The verification did not take more then 5 minutes!
This will stop the evil hackers that fraudulently try to take our special data!
I just said that its $#*!ing great! Know what i mean jelly bean or you dont have a $#*!ing clue, eat a handful of poo out my shoe beeitch!
The two step verification when signin on to the platform was very convient to use. Was vey user-friendly.
Because I didn't understand the US regulations, I entered my adjusted gross income incorrectly twice. The system got stuck. Do you think it's troublesome? I had to study it over and over again and spend a lot of time to crack it to get back the $384. Can the system be more user-friendly? Improvements should allow new taxpayers to use the ID card and photo collection function to verify their accounts and enter the correct numbers after making mistakes, so that US residents don't have to waste a lot of time.
Worst ai algorithm ever. Data is 90% wrong. Wife can't set up for years. Whoever chose them for. Gov default should be investigated. Elon should look at this.
Very fast and easy the to use the i. D me, all question is clear and ill undertand, specialy sound is good from the agent with video call to verify and confirm my identity.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members