From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Unless it is a weekday and early in the day leave this website alone. It will take a lot of time and you need to be able to call the 800 numbers to get help. I made the mistake of trying to use it on a Friday evening and had to wait till Monday to finally get help. If you have another way for verification - use it!
I went to the whole process and
Keeps sending me back to sign in try it like 8
Times I don't know what else to do can't get my benefits.no money to pay bills
Very good and helpful to get all year tax documents from this link. It's is helpful for my all documents and my history. It is helpful for to get my documents what I need.
I had no problem and the lady was very professional and quick.
ID.me was fast and easy. I felt the site was very secure with id review and recognition. When I had an issue on access, the service team responded quickly and resolved my issue.
Simple, safe, and easy to use. Everything in one simple sign on.
I tried and followed the instructions but the system rejected most of my ID's which I have been using for more than half of a century.
I am not computer savvy. ID.me was so simple! The directions were clear, there were multiple ways to verify my licensure and it took effect SO quickly. I was able to use it for a discount on a purchase within 2 minutes! I never leave reviews, but this was so positive I just had to share!
At the beginning of the process I had problems. After I switched to video call verification, even though the process had many details that needed to be fulfilled, my identity was finally verified and I could finish the whole process.
Filling out online applications/surveys is not one of my strong suits because I
Consider myself "computer challenged". However, I was pleasantly surprised
When I completed the ID.me application on my first attempt. Easy to follow
Detailed instructions. Kudos to the creator of the ID,me application.
Horrible time trying to put my ID and verify it. Very frustrating.
Took about 3 days until request for agent was finally given and there was no information that an email was going to be sent when an agent is ready. So I really didn't know what was going on with the system
Overall, I like the various ways your company authorities verifications. It gives a since of security to the situation
Hard to understand what and why some information was needed to establish my ID
I'm so satisfied with the way how they handled everything
It was easy, the agent was very helpful and courteous.
I thoroughly enjoyed my customer service experience.
Quickly in and out, everything was very simple and well organized. The agent was clear, fast and nice. Valued both of our times accordingly.
So many times it reject valid documents without reason. Once it said documentation was expired but I submitted benefits showing from this year. Also, it can't differentiate from places where first name may be shown as "Steve" instead of "Stephen" so will reject people but NOT tell them why. Too man issues having AI control something so important and then I kept getting deflected to the government line each time I called Cox Communications about issues with the ID.me verification and results, even though I am currently enrolled for this year with same benefits and just got a new authorization/enrollment ID from the gov't. A month ago for Lifeline (ID starting with a "Q" instead of "B", but gov't. Line says Cox should still be able to use that to see I qualify) instead of resubmitting documents again one month later. Cox doesn't even have a place for us to enter our gov't. Enrollment ID even if we have gotten a new on, but just forces us to go thru constant verification via ID.me only to get either get rejected or messages saying I'm authorized, but making it clear what that means and still not showing up as renewed. I am good with computers and know the ropes but I can't keep getting passed back and forth like a hot potato between the provider and government line or told to go back to ID.me. The system is not ready for prime time -- at least not yet anyway.
Me centi agradable muy ló gico no tengo quejas ese personaje puede hacer bastante en su desarrollo
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